Scheduling Specialist I - Patient Business Services (90002121)

Baylor College of Medicine

Houston, TX

ID: 7089581 (Ref.No. 9424-en_US)
Posted: November 22, 2021
Application Deadline: Open Until Filled

Job Description


The PRC scheduler is a clinical position that is required to answer patient calls, which average 5,900 per month.  The candidate will also answer 6,900 medical scheduling messages, 500 MyChart messages, and an average of 3,000 bump patients (averaging 30-120 days out).

Job Duties

  • Answers calls.
  • Schedules patients appointments. 
  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.
  • Answers 6,900 medical scheduling messages, 500 MyChart messages, and an average of 3,000 bump patients (averaging 30-120 days out).

Minimum Qualifications

  • High school diploma or GED. 
  • No experience required.

Preferred Qualifications

  • Bilingual



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.