Business Analyst Supervisor

Eastern Washington University

Cheney, WA

ID: 7089692
Posted: November 24, 2021
Application Deadline: Open Until Filled

Job Description

Job Summary
Information Technology (IT) provides information resources and technology services to the entire campus community supporting the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus systems, media, and telecommunications infrastructure, including; desktop computer equipment; institutional databases; enterprise-wide applications; technology-equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote online services, open-access and program-specific computer labs, consulting, training, and user support. Information Technology assists University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness.

The Business Analyst Supervisor position supervises a four-person team of project managers and business analysts and reports to the Senior Manager for Enterprise Application Services. The Senior Manager for Enterprise Application Services reports to the Chief Information Officer (CIO).

This journey-level position provides consulting, needs assessments, process and project management and business analysis leading to the successful implementation of new systems, upgrades, technical processes, and system optimizations. This position manages IT projects that include integrating and implementing new systems, software applications, and technologies. This position devises new procedures, standards, tools, and techniques when they don’t exist or are inadequate, increasing the throughput and quality of work assigned to the team. This position develops processes and procedures using SQL and various business analysis tools to identify and resolve complex operational problems for systems and guides other staff in different teams and units.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.

Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

COVID-19/MMR Requirement: All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/
This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.
Physical Demands
Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
Ability to bend, kneel, stoop, reach, and sit as needed for office and computer work.
Wrist and hand movements required as needed for keyboarding.
Ability to be mobile campus wide for appropriate business needs.
Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
University, local, regional and state mandates for public and personal protection should be followed as needed.
Required Qualifications
Bachelor’s degree in computer science or information technology or related discipline required. Substantial experience may be substituted for formal education.
At least one year of relevant supervisory experience.
At least two years of experience in and knowledge of:
requirement and project management methodologies, tools, and processes.
presentation, interpersonal, written, and oral communication skills
At least one year of working-level knowledge and skills in:
Workload management skills that exhibit the ability to plan and organize assignments create timely and accurate work products and work efficiently, remain focused, and handle interruptions effectively
Establish and maintain technical documentation
Writing and modifying Structured Query Language (SQL) statement
At least two years of experience implementing, managing, and/or administering systems.
At least two years of recent professional experience performing the business, process, and systems analysis, requirement definition, and/or documentation.
Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications
Professional certifications in Project Management or Business Analysis
Experience in using a well-structured life cycle management process for implementation of changes in applicable systems, including experience with project management and configuration management processes
Knowledge and experience working in higher education and/or financial environment with areas dealing with information systems management and support systems
Experience working with modern development languages and practices, including source control.
Other Skills and Abilities
Ability to analyze and resolve technical problems
Ability to assess, design, develop, test, and implement technical solutions
Ability to analyze, develop, and refine systems requirements
Ability to identify and use tools for information management and technology product design and development
Competence with business productivity suites
Ability to work independently
Ability to prioritize and work on multiple tasks simultaneously in a fast-paced environment
Ability to effectively communicate in both spoken and written form to diverse constituencies, both technical and non-technical
Ability to plan, schedule, and coordinate tasks, projects, and workload
Ability to create and maintain documentation for application/service support, disaster recovery, and business continuity
Ability to collaborate to develop, publish, administer, and promote policies, procedures, and standards for the department and institution
Ability to work with source control tools