Director Facilities Operations

Winston-Salem State University

Winston-Salem, NC

ID: 7100367
Posted: May 18, 2022
Application Deadline: Open Until Filled

Job Description

Position Summary
The Director of Facilities Operations provides the leadership, direction, and control of the Operations unit. This position is responsible for formulating, interpreting, and implementing facilities operations’ policies as they relate to the operations and maintenance of the university’s buildings and infrastructure. The facilities operations department is responsible for the efficient operation and maintenance of university facilities and infrastructure to ensure an inviting, comfortable, and safe campus environment. Some of the key job duties are planning, safety, knowledge of building automation systems (BAS), budgeting and communication.

Position Information
Position Number 001970
Working Position Title Director for Facilities Operations
Building and Room No.
1600 Lowery, Room 207
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Yes
Normal Work Schedule
Monday – Friday
8:00 AM – 5:00 PM
Call backs when needed.
Department Required Skills
Planning. Ability to establish departmental policies regarding work order time of response, prioritization, and time standard guidelines. Able to prepare strategic plans for staffing, customer service, staff competence, organization structure, accountability, and employee morale. Able to identify areas of improvement and design programs to elevate customer service.

Managing/Directing. Ability to establish adequate monitoring processes to assess key performance indicators for customer service and adherence to financial and administrative integrity. Direct, support and coach direct reports as required to address a wide variety of issues. Allocate budget and man power resources to areas to meet needs and customer expectations.

Communications- Ability to communicate with facilities staff effectively to ensure that mission, goals and values are made clear through the entire organization. Communicate with customers regarding facilities needs. Communicate with other peer departments and customer departments. Represent the department in Facilities related functions in a professional and engaging tone while listening to understand.

A minimum of eight (8) years of experience supervising a maintenance/operations staff or equivalent combination of education and/or experience. Experience in a university or community college is important.
Direct experience and demonstrated success in preventive maintenance and customer service. Effective leadership skills including exceptional verbal, written and interpersonal skills. Relevant experience in a senior level management position with increasing complexity and leadership responsibility. Able to exhibit a broad knowledge of facilities management and technical expertise.

Customer Service: A commitment to customer service and a collaborative leadership style; able to model ownership and teamwork. Demonstrated ability to function as part of a collegian, high performing team.

Computer Skills: High degree of comfort with technology and professionalism when using electronic communication methods.
Preferred Years Experience, Skills, Training, Education
Four year degree in an engineering area; Masters degree in engineering or business administration is a plus.

Certified Educational Facilities Professional (CEFP) certification is also a plus.