Performing Arts Center Operations Manager

Saddleback College

Irvine, CA

ID: 7101291 (Ref.No. REQ9821)
Posted: June 1, 2022
Application Deadline: Open Until Filled

Job Description

Job Description:

C.S.E.A Classified Bargaining Unit Salary Range 122

Initial Screening Date: July 21, 2022.

SUMMARY DESCRIPTION

Under general supervision from the Dean of Fine Arts or an administrative designee, participates in planning, coordinating, implementing, and overseeing assigned programs, projects, and/or initiatives for College ticket office and front of house operations including the lobby, auditorium, box office, and other public areas; coordinates and oversees volunteers and temporary staff; and prepares a variety of reports related to area of assignment.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Participate in planning, coordinating, implementing, and overseeing assigned College ticket office and front of house operations; ensure the smooth operation of the front of house and ticket office; participate in the development and implementation of program goals, objectives, policies, procedures, and priorities; develop strategies for the achievement of these goals.

Function as Front of House Manager for assigned events; supervise the front-of-house activities in assigned venues; attend all performances, directing front-of-house operations and staff; ensure a safe and positive environment for all events.

Determine staffing needs and work schedules for assigned events; provide or coordinate staff training; assign and oversee appropriate theatre staff in front of house operations in campus auditorium including ushers, concessions, ticket sellers, and ticket takers; ensure that appropriate front of house staff levels are maintained to adequately service all auditorium users.

Coordinate, oversee, and participate in the sale of tickets by phone, mail, or in person; collect and count money received for all ticket office events; verify transactions; prepare and verify bank deposit; coordinate weekly deposits with Business Offices staff; audit and prepare regular fiscal reports for ticket office operations.

Ensure the safety of patrons, volunteers, and staff through the proper implementation of emergency procedures.

Prepare a variety of performing arts reports including house counts, ticket sales counts, lost and found, and patron feedback.

Coordinate assigned activities with other Fine Arts staff, divisions, and outside agencies.

Coordinate the use of the lobby for receptions including set up, decoration, food preparation, and clean up.

Conduct tours of the Performing Arts Center for interested groups in coordination with the Theatre Production Manager; conduct comprehensive tours for volunteers as necessary.

Report and follow through on any malfunctions and safety concerns in the lobby and auditorium to campus management.

Ensure adequate advertising through display unit, brochures, and posters in the lobby, and website advertisements for upcoming events.

Coordinate front of house operations for special events such as festivals, award ceremonies and internal social events.

Maintain lost and found for the Performing Arts Center.

Work closely with performing arts managers to meet special needs or requirements for various events and performances.

Respond to inquiries and requests for information; investigate complaints and recommend corrective action as necessary to resolve complaints.

Perform related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Theatre operations and procedures, and ticket office management and front of house techniques for a performing arts facility.

Principles and practices of customer service.

Principles of theatre management.

Methods and techniques of accounting, cashiering and bookkeeping.

Scheduling and coordinating of ushers, volunteers, ticket sellers, ticket takers, and concessionaire staff.

Principles of supervision and training.

Methods and techniques used in public relations and marketing.

Basic mathematical principles.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

General aspects of theatre production.

Safety hazards and preventative measures particular to theatre management.

Ability to:

Oversee ticket office and front of house theatre operations in an effective and business-like manner.

Select and schedule volunteers and temporary employees.

Recommend and implement goals, objectives, policies, and procedures for providing front of house operations.

Perform basic and complex mathematical functions with speed and accuracy.

Resolve patron problems in a prompt and efficient manner.

Exercise good judgment, courtesy, and tact with staff and the public.

Represent the Performing Arts Center positively to the public.

Count and verify money received and corresponding transactions.

Provide customer service over the phone and in-person.

Work varying hours, remain calm in stressful situations, and stand for extended periods of time.

Operate and use modern office equipment including a computer and various software packages.

Prepare clear, concise, and comprehensive reports.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to the completion of the twelfth grade supplemented by some specialized training in theatre arts or a related field.

Experience:

Two years of theatre arts experience that demonstrates the ability to effectively organize and oversee the work of volunteers.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Work is performed in a theatre setting; extensive public contact. Positions may be required to work evenings and weekends

Physical: Primary functions require sufficient physical ability and mobility to work in an office and theatre setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

SPECIAL COVID-19 NOTICE:

Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. The Board of Trustees voted to require COVID-19 vaccinations for all students, employees, and volunteers with allowances for medical exemptions and sincerely held religious beliefs as defined by law. More information can be found on our District website by visiting https://www.socccd.edu/about/about_covid-19.html.

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.

PLEASE NOTE:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

DISABILITY ACCOMODATIONS:

If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

ATTENDANCE REQUIREMENT:

Report to work on a regular and consistent basis, as scheduled, to assigned job.

CAMPUS CRIME AND SAFETY AWARENESS:

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER

Important: You must make sure that you have completed your application for a posting by 11:59 p.m., Pacific Time, on the posting's Job Close Date, along with any required documents, in order to be considered for the position.

Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.



At the South Orange County Community College District, our goal as an academic community is to sustain a working environment that fosters and celebrates diversity, promotes and rewards excellence, and is welcoming to all. An exemplary academic community promotes an inclusive environment that best prepares our faculty, staff, and students to live, work, and contribute in a global society. The Plan reflects the District's commitment to equal employment opportunity and outlines the active steps that ensure nondiscriminatory practices.