Technical Support Technician - #000260

Western Carolina University

Cullowhee, NC

ID: 7103653
Posted: June 21, 2022
Application Deadline: Open Until Filled

Job Description

Position Summary
The primary location of this position is on the main Cullowhee, NC campus.

Under general supervision, this position performs tasks to aid in the support of workflow, degree audit, web registration, and various web delivered services specific to WCU’s student information system (Ellucian Banner). This position also authors and publishes SQL reports for users within the office and for the campus community. Primary duties: assist office staff as it relates to technical processing within the Banner/Student Information System, On-Base document imaging system and Series 25 Rooms & Events system. Tests and troubleshoots application functionality. Creates and publishes database queries using TOAD, SQL and Visual Studio Software. Validates data. Develops and execute plans sufficient to validate functionality related to system upgrades. Must have the ability to work well and interact with others; ability to work as part of a team.
Knowledge, Skills, & Abilities Required for this Position
This position also requires the following: communication, management, leadership skills and experience: Excellent verbal and written communication skills. Ability to work well and interact with others. Ability to work as part of a team. Leadership skills and demonstrated initiative to resolve problems/requests. Project management skills. Ability to handle special projects. Experience with documentation development. Position requires the knowledge of Ellucian Banner, TOAD, Visual Studio, Oracle databases, SQL, PL/SQL, MS Report Server, Query Analyzer, 25Live, data warehouses, etc.
Minimum Qualifications
Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Preferred Qualifications
Graduation from high school and one year of experience in the field of technology with an emphasis in application testing or application/system administration. Coursework in computer applications or information technology may be substituted year for year for the required experience. Demonstrated skills in one or more programming or query languages. Knowledge, skills & ability in developing SQL database queries (Oracle preferred). Experience with Microsoft Office Suite is also a plus. Degree in Computer Science, Computer Information Systems or a related field and one year of related experience.
Anticipated Hiring Range $41,137 - $43,500
Position Type Permanent Full-Time
Number of Hours per Week 40
Number of Months per Year 12
Salary Band Range $28,350 - $66,010
Salary Grade For administrative purposes during the implementation of Career Banding this contributing level posiiton is considered a Salary Grade 61.
Posting Text
Open Date 06/21/2022
Close Date 07/29/2022
Open Until Filled No
Special Instructions to Applicants
Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information).

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran’s Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.