Service Desk Supervisor and Access Services Coordinator

Saint Mary’s College of California

Moraga, CA

ID: 7104594 (Ref.No. 3194830)
Posted: July 4, 2022
Application Deadline: Open Until Filled

Job Description

Salary:
Job Type: Part Time
Job Number: 2015-1603506
Location: CA 94556, CA
Department: Library
Closing: 7/31/2022 11:59 PM Pacific

Background

Background: Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College. As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

Responsibilities

The Service Desk Supervisor position oversees daily operations Wednesdays, Thursdays, and Fridays. They manage, supervise, and provide public face-to-face and online customer service at Library Service Desk. In addition, this position participates in circulation services, student supervision, new student and employee training, and Link+ opera ons. It also serves as back- up to all Access Services Departments, ILL, Reserves, Billing, and Systems. Contributes to the development of Access Opera ons policies and procedures, explicitly representing the needs of Access services. Works independently with minimal supervision, and exercises discretion in applying rules, regulations, and procedures. The position is responsible for representing the Library to patrons during operating hours. Including but not limited to general Access Services policies and operational procedures. Reports to the Head of Access Services.

Regular schedule (20 hrs): 9:00am-3:00pm Wednesday/ Thursday 8:30am-5pm Friday. Must accommodate work schedule exceptions during extended hours, holidays, intersessions, short staffing, and summer.

1. Responsibilities include, but may not be limited to:

Library Service Desk Management and Student Supervision

Staffs and supervises Library Service Desk activities

Supervises Student Employees

Ensures that adequate levels of staffing are maintained to provide excellent service all the hours the library is open

Monitors student customer service and works to maintain a consistently accurate and high-quality service

May be responsible for opening or closing the library weekdays/nights/weekends, and pre-finals and finals extended hours.

2. Access Services Unit

Back UpILL/DD

Back up for Interlibrary loan/Document DeliveryThe unit provides access to material not owned by a patron's home library viaInterlibrary Loan or Document Delivery Services.

Assists with ILL and document delivery requests

Assists with Document Delivery requestsReserves

Back up for Course ReservesThe unit provides access to course material identified by faculty for their instruction.

Assists with Textbook, print reserves, and course reserves processing and outreach Access Services Systems

Back up for Access Services Systems support and patron downloads

3. Other Duties as Assigned

Provides administrative support for various special library projects, programs and participates in continuing education/training opportunities and staff development as appropriate to job responsibilities and time permits.

Experience and Qualifications

QUALIFICATIONS:

Education: REQUIRED: BA OR AA Library Technology With library experience

PREFERRED: Bachelor's Degree with Library Tech Certificate and library experience

Access Services or Circulation experience

Interlibrary Loan or Course Reserves experience

Library Systems experience (Sierra, ILS, ILLiad, Springshare: LibCal, LibGuide, LibAnswers)? Microsoft and Google Suite experience

Experience: (years required and applicable field of experience):1 -3 years of library experience in an academic or public library

Skills/Abilities: (e.g. computer skills, written & verbal skills, trades, laws, procedures, technical)

Customer Service

Knowledge of library opera ons? Comfortable with Technology

Ability to work cooperatively with others, collaborative teamwork experience

Ability to effectively provide lead work direction and training to student workers

Ability to be flexible and adapt quickly to new assignments and work under pressure?

Ability to think quickly and creatively

Excellent written and oral communication skills

English grammar, business writing, punctuation, and spelling; Ability to compose and appropriately format correspondence and reports

Ability to work independently using relevant knowledge to determine the best course of action

Demonstrated ability to compile and present information in an organized manner

Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in the use of library resources

Great a en on to detail and possession of excellent proofreading skills

Ability to work with a diverse community

Licenses & Certifications (e.g. CPA, RN, etc.): REQUIRED: PREFERRED: AA LibraryTechnology

Other Requirements: (e.g. travel, weekend/evening work)Must accommodate work schedule exceptions during extended hours, holidays, intersessions, short staffing, weekend/evening backup and summer.

Supplemental Information

Supplemental Information Application Instructions: Please apply online at http://jobs.stmarys-ca.edu

Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
  1. A resume
  2. The name and contact information for three (3) professional references.
  3. In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.

Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.

Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at http://www.stmarys-ca.edu/public-safety/annual-security-and-fire-safety-report-0. To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.


Please apply online at https://www.schooljobs.com/careers/stmarysjeid-1f29c9e5970438438beba36774894550

We envision a community that goes beyond tolerance of differences to one guided by social justice, cultural competence and engaged citizenship. We know we can reach greater heights of excellence by learning from diverse people.