ID: 7104599 (Ref.No. CSUIT1562)
Posted: July 5, 2022

Job Description

2 x roles available

Do you enjoy helping people and providing an excellent customer experience? Are you interested in starting a career in IT support? Do you have experience of working in a customer facing role? 

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2^nd and 3^rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will learn to resolve some basic technical issues, troubleshooting and providing first line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

To explore the post further or for any queries you may have, please contact: 

Julie Webster, IT Operational Leader (Front Line Services)

Email: [email protected]