Front Line Services Assistant

University of Leeds

Leeds, United Kingdom

ID: 7104599 (Ref.No. CSUIT1562)
Posted: July 5, 2022

Job Description

2 x roles available

Do you enjoy helping people and providing an excellent customer experience? Are you interested in starting a career in IT support? Do you have experience of working in a customer facing role? 

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will learn to resolve some basic technical issues, troubleshooting and providing first line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

To explore the post further or for any queries you may have, please contact: 

Julie Webster, IT Operational Leader (Front Line Services)

Email: [email protected]   


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Technical Support
Grade:  Grade 3
Salary:  £18,212 to £19,623 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Monday 04 July 2022
Closing Date:  Monday 18 July 2022
Interview Date:  Thursday 28 July 2022
Reference:  CSUIT1562


The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.