Manager of Information Systems and Architecture

Sacred Heart University

Fairfield, CT

ID: 7106816
Posted: July 29, 2022
Application Deadline: Open Until Filled

Job Description

About Sacred Heart University:
As the second-largest independent Catholic university in New England, and one of the fastest-growing in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has satellites in Connecticut, Luxembourg and Ireland and offers online programs. More than 9,000 students attend the University's nine colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education and Human Development; the Jack Welch College of Business & Technology; the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing; and St. Vincent's College. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 387 Colleges-2022 Edition, "Best Northeastern" and Best Business Schools-2021 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre.

View SHU's Faculty Experts Here

Job Description:
Architect, manage, and continually develop and support all server, storage, disaster recovery, business continuity, and other backend systems.

Responsibilities Include:

Architect, upgrade, maintain, and support server systems
Virtual Infrastructure
Microsoft Server Systems
Microsoft Exchange e-mail and Teams messaging systems.
Remote server access
Server hardware including Blade Server systems and enclosures
Architect, upgrade, maintain, and support storage systems
Storage Area Network and Network Attached Storage Systems
Backup systems including client/server, disk, and off-site archiving backups.
Unitrends Backup System
Systems Security
Email System Security including anti-spam and anti-phishing systems
Ensure appropriate updates and patches are installed
Maintain and Audit compliance with security standards and policies for all responsible systems
Architect, upgrade, maintain, and support Disaster Recovery and Business Continuity for all responsible systems
Manage department budgeting/purchasing and research potential new technologies
Create and maintain Best Practices, Documentation, and Reports for all responsible systems
Continuously strive to maintain 24/7 uptime and ubiquitous availability
Continuously strive to maintain a 4-hour response window and 6-hour response-to-repair time.
Assist senior management in strategic decisions related to information technology
Other relevant responsibilities as deemed necessary by supervisor or senior management.

Statement of Personal & Organizational Responsibility for Diversity and Inclusion

Actively promote a collegial environment and consciously apply our mission and values to create a culture of inclusion and belonging; a safe space where all may thrive and succeed. Participate in developmental activities to increase understanding and awareness of issues related to diversity, equity and inclusion; apply that understanding to guide your approach to all aspects of your job and the community as a whole. Demonstrate that we are "Stronger Together" as described in the Office for Diversity & Inclusion's Mission and Vision statements.

Knowledge and Skills Needed:

Bachelor's degree in computer science or equivalent degree, or equivalent experience is required. An advanced degree in Computer Science is preferred.
Advanced working knowledge of Microsoft Windows Server systems is required.
Advanced working knowledge of Microsoft Active Directory, Exchange, DNS, and IIS is required.
Advanced working knowledge of enterprise SAN system is required, experience with Netapp preferred
Working knowledge of enterprise backup systems required, experience with Unitrends/Rubrik preferred
Advanced working knowledge of server virtualization required, experience with VMware ESXi preferred
Advanced working knowledge of servers, blade servers, data center racks, PDUs, and UPS hardware required, experience with Cisco UCS, and Liebert systems preferred.
Advanced working knowledge of Microsoft 365 Services, including: Azure AD, Exchange Online, Licensing, Teams, SharePoint Online, and Azure Active Directory Connect/Sync
In-depth experience working in a datacenter environment required..
Advanced Knowledge of Powershell scripting is preferred
Working knowledge of Microsoft SharePoint is desired
Working knowledge of Microsoft SQL Server is desired
Experience with Email Security solutions, Cisco IronPort preferred
Working knowledge of Citrix XenApp/XenDesktop systems is desired
Working knowledge of Cloud computing a plus
Experience with NOC design and organization is desired
Experience with disaster recovery and business continuity systems and sites desired.
Strong understanding of server, virtualization, and SAN systems. This includes issues, problems, utilities, techniques, and solutions.
Excellent skills in troubleshooting and monitoring required.
Effective project management skills and practices; demonstrated ability to communicate effectively, both verbally in writing is required. Customer service experience is a plus.
Ability to define and negotiate purchases and maintenance and support contracts.
High level of integrity and excellent judgment concerning privacy issues.
Supervisory and/or management experience highly desirable.