Senior IT System Analyst/ Mac Device Specialist (S03802P)

The University of Texas at Arlington

Arlington, TX

ID: 7107293
Posted: August 4, 2022
Application Deadline: Open Until Filled

Job Description

Job Summary
Part of UTA’s elite support team – Responsible for managing/leading student staff and Junior Analysts.
Providing on going supervision and coaching to technical associates and student workers.
Providing end-to-end technical advice, guidance and informal training to customers using hardware and software programs.
Provide professional support to clients, executives within university entities, including resolving software, hardware, security and network issues.
Assist with supporting cloud platforms and applications such as Office 365, AWS, or other major infrastructure platforms and Desktop-as-a-Service or Software-as-a-Service offerings.
Researches, evaluates, tests new hardware/software and makes recommendations to campus university based on findings.
OIT / ISO liaison and assists with departmental inventory, IT procurements and UT Mandate Encryption applications.
Travels between various campus locations.
Essential Duties and Responsibilities
Technology Management.
Maintain & Manage departmental Technology (Hardware & Software).
Manage and maintain departmental imaging, packaging and Cloud Technologies.
Diagnose and perform basic to advanced repairs of departmental PC’s, software and peripherals. Configures, installs and maintains new desktops, laptops, tablets, mobile devices as well as software installs.
Providing White Glove to tier-1/Tier-N level support. Diagnosis printer/plotter issues and order parts when necessary.
Assist with supporting cloud platforms and applications such as Office 365, AWS, or other major infrastructure platforms and Desktop-as-a-Service or Software-as-a-Service offerings.
Promote standard UTA approved solutions and services.
Technology Compliance, Inventory and Procurement.
Responsible for departmental Inventory, Compliance and procurement.
SME Enterprise level Tools – Utilize server-based computer-management consoles in daily work. SME – Modern Device management and encryption tools.
Special Projects.
Research and testing – Participate in researching solutions for new technology, incidents, requests, new hardware, software, and imaging. Documentations – Maintain and update student assistant’s standard safety policies, procedures and manual.
Creates and updates online documentation for standards, services, processes and procedures. Reporting – Setting up Matrixes to measure and improve units productivity.
Staff Management.
Assist manager with JR. Analyst(s) and student assistant(s) management.
Hire / terminate student workers, providing on-going supervision, and training.
Scheduling and maintaining payroll of student workers.
Scheduling staff using UTA approved tools.
Aiding supervisor with overseeing and coordinating work assignments for subordinate personnel to meet project deadlines.
Provide ongoing mentoring, training and coaching to junior technical associate.
Performs other duties assigned.
Required Qualifications
Minimum Qualifications:
Bachelor’s Degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience.

The following knowledge, skills, and abilities are required:

Prior experience with scheduling and managing teams, and supporting learning spaces and technical accounts. Ability to supervise and train subordinates. Assists in hiring, training, mentoring, and supervising junior technical staff.
Knowledge of systems security procedures and protocols
Experience with popular office and multimedia applications
Prior experience supporting Printers / plotters / scanners, and network connection issues.
Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
Ability to provide scope and prioritization on work assignments, paying strong attention to detail and deadlines
Ability to assimilate, retain, and utilize technical and applications-oriented information.
This position requires extensive management skills and computer experience.
Must have knowledge of computer software and hardware commonly used in Academic and Administrative environment including operating systems and troubleshooting/hardware maintenance software.
As the needs of the student population vary and are constantly changing, analytical and creative abilities are essential for this position.
Ability to train and supervise student employees.
The ability to communicate clearly both verbally and in writing are needed.
Should be capable of setting priorities and moving several tasks forward simultaneously.
Preferred Qualifications
Preferred qualifications:
Master’s Degree with three to five years of proven successful experience proactively driving results that exceed objectives with little managerial oversight.
Hands-on experience in support of PC and Mac hardware, software, and latest up-to-date OS.
Work experience in supporting learning spaces and managing mid to large group of student workers.
Self-starter with passion to drive results, with ownership, accountability, and a spirit to succeed. Prior experience supporting Printers / plotters / scanners, and network connection issues. Excellent customer service, communication and phone skills.
Experience with web development tools and updating / maintaining web content.
Ability to obtain needed certifications such as Dell, A+, Linux +, and Apple.

Knowledge, skills and abilities:
Excellent interpersonal / Communications skills and establish and maintain effective working relationships with customers and colleagues
Knowledge of systems security procedures and protocol
Knowledge of UTShare, When-to-work, TimePro, SecureDoc, Bitlocker, FileVault, SCCM, JAMF, CrashPlan, Box, Print Clusters, LabStats, Pharos print management, Deepfreeze, ServiceNow, and Active Directory.
Knowledge of data protection act, privacy and PCI compliance
Ability to troubleshoot issues and to coordinate with other IT functional areas to resolve and manage resolution
Ability to investigate and analyze information and to draw conclusions
Must be a team player with strong stakeholder management capabilities.
Ability to learn and support new business systems, software and processes.
Ability to communicate technical information to non-technical personnel
Skill in organizing resources and establishing priorities
Skills in setting up Matrixes to measure and improve units productivity
Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.
Working Conditions
May work around standard office conditions
May work in all weather conditions
May work around electrical and mechanical hazards
Repetitive use of a keyboard at a workstation
Use of manual dexterity
Climbing of stairs
Lifting and moving
Special Conditions for Eligibility
Other requirements:
Moving computers, printers and other computer peripherals
Lifting and moving up to 40 pounds
Criminal Background Check conducted
Ability to drive UTA vehicle

All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.
Working Title Senior IT System Configuration Prog. Analyst
EEO Statement
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.