Student Success Coach

Ball State University

Muncie, IN

ID: 7107406 (Ref.No. BSU32514)
Posted: August 5, 2022
Application Deadline: Open Until Filled

Job Description

This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Ball State is seeking a highly motivated and energetic Student Success Coach to join our high-performing team in the Student Success Coach Office housed within University College. This opportunity might be perfect for you if you are passionate about changing lives through higher education, and love working with students to achieve their goals.

University College is a student-centered hub for centralized student success services and support. We define ourselves through a culture of care, curiosity, and a refusal to accept the status quo. As a central unit within Ball State, we are committed to ensuring every student has the resources and support necessary to achieve their fullest potential in higher education. Our commitment to ensuring increased student success requires that we reduce barriers to achievement while ensuring students are able to build a sense of belonging at the University. We are deeply committed to diversity, equity, inclusion, and belonging in everything we do. Our culture drives outcomes through outstanding service to our students and a commitment to continuous improvement.

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.

Job Function:

This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Minimum Education:

Master's degree from an accredited institution by date of employment.

Minimum Experience:

One year of experience in academic advising, student services, counseling, academic coaching, or related field.

Preferred Experience:

At least three years of experience in academic advising, student services, counseling, or related field in higher education; familiarity with Ball State curriculum; familiarity with Banner and Degree Works.

Duties and Responsibilities:

  • Manage and maintain regular contact with student caseloads to nurture students and assist in their academic journey.
  • Support students and provide services in person and remotely, as needed.
  • Monitor student academic progress, communicating with each student regularly on a personalized basis; intervene as necessary to assist those students having difficulty.
  • Serve as a coach and mentor to students to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in collage and their careers.
  • Collaborate with students' assigned academic advisor(s) to help student understand and develop a degree plan and timely graduation plan.
  • Regularly use student success technology to manage caseload, facilitate outreach, conduct campaigns, and input documentation/notes on student services and individualized success plans.
  • Maintain accurate records of student advising, mentoring, tutoring, contacts, progress towards degree, and other student learning activities.
  • Liaison with Disability Services and other support areas across campus to provide learning assistant to high priority, high need students.
  • Participate in regular training and professional development to maintain and increase skill sets.
  • Perform other related duties as assigned.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.