Case Initiation Coordinator

University of Oklahoma

Oklahoma, OK

ID: 7108529 (Ref.No. ta222251)
Posted: August 19, 2022
Application Deadline: Open Until Filled

Job Description

Job Description


If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Case Initiation Coordinator serves as a resource on the FCASC Child Welfare Line and Inquiry Line providing inbound call support to the public needing services or information for the DHS Child Welfare and Foster Care and Adoption Programs.

This position develops, implements and facilitates a program for the recruitment of foster and adoptive families for children in state custody; serves as a liaison for pre-resource and resource families needing services or information; answers inquiry, administrative and training-related questions and performs follow-up; maintains multiple databases required for state and federal reporting and compliance standards; develops and maintains materials for recruitment and retention activities; maintains confidentiality; and implements all activities for the Foster Care and Adoption Support Center.

Essential Functions:

  • Answer calls in a fast paced environment and assist with helpful information
  • Document and/or update information in systems or databases
  • Complete searches for contact or other information
  • Assist in providing redirection to correct contact & general information to the public
  • Provide assistance and education to potential foster and adoptive parents
  • Performs other duties as required by the program

Job Requirements


Required Education: Bachelor's degree, AND: 

  •  24 months professional experience in child support, social/government services, or office based customer service.

Equivalency Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 72 months of related experience.


  • Ability to speak, read and write clear, concise English
  • Proficient in Microsoft Office
  • Detail oriented for accuracy of data and information
  • Customer service skills
  • Must be able to perform basic data analysis
  • Composition and proofreading skills
  • Strong initiative to solve problems
  • Ability to read and interpret legal documents


  • None

Advertised Physical Requirements:

  • Ability to engage in repetitive motions. 
  • Ability to lift objects under 50 lbs.
  • Must be able to enter data into a complex database on a daily basis. 
  • Frequent exposure (50 to 60%) to physical and/or mental stress or discomfort caused by deadlines and busy periods.  
  • Long periods of sitting and/or standing.

Departmental Preferences:

  • Preferred: 12 months DHS Child Welfare experience.


  • None

Special Instructions:

Diversity Statement

  • The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement

  • The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.