VDI Support Analyst

University of Oklahoma

Oklahoma, OK

ID: 7108792 (Ref.No. ta222202)
Posted: August 23, 2022
Application Deadline: Open Until Filled

Job Description

Job Description

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The University of Oklahoma along with the Department of Information Technology is an outstanding organization of IT Professionals who serve as trusted advisors to all staff, faculty, and students.  We deliver world-class technology across all three campuses and we contribute to the growth and success of our future citizens and leaders. 

Come join our IT Mission Support team that will provide day-to-day upkeep on virtualized apps, will follow ITIL process for user support, including working tickets through the ITSM tool, support VDI users both in person and remotely, and will provide training for new VDI users and departments.

**The position will be located on OUHSC or Norman campus with a hybrid work model option for experienced candidates.**

  • Responsible for defining and analyzing current system problems to find any flaws or inefficiencies.
  • Creates solutions to resolve all issues and ensures long-term effectiveness and discusses with management.
  • Evaluates current IT systems, including hardware, software, and network features.
  • Communicates with management and employees to determine system requirements.
  • Plans new systems that address any issues with the current systems.
  • Prepares cost-benefit analysis reports for all proposed upgrades.
  • Collaborates with the IT team to implement a plan.
  • Tests the new systems to validate it is working as expected.
  • Resolves issues and ensures solutions are viable and consistent.
  • Creates training processes and documentation to teach others how to use new systems.
  • Conducts reviews of the system and generates reports on efficiencies and improvement areas.
  • Keeps up to date with the latest developments in information systems.
  • Performs various duties as needed to successfully fulfill the function of the position.
 

Job Requirements

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Bachelor's Degree

12 months experience as a Systems Analyst or in a similar position

Equivalency:  Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 60 months related experience

  • Working knowledge of data modeling and data visualization tools
  • Ability to work in stressful situations and tight deadlines
  • Ability to critically think
  • Analytical and problem-solving skills
  • Ability to communicate verbally and in writing
  • Ability to work independently and as a team member

  • Physical:  Sit for prolonged periods of time.  Ability to engage in repetitive motion.  Manual dexterity.  Communicate effectively and listen. 
  • Environmental:  Office Work Environment.
Special Instructions: If you are selected as a final candidate for the Norman position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
 
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 
 
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.