Coordinator, Patient Support Services

Baylor College of Medicine

Houston, TX

ID: 7110065 (Ref.No. 13024-en_US)
Posted: September 9, 2022
Application Deadline: Open Until Filled

Job Description


The Baylor Teen Health Clinic at Baylor College of Medicine is seeking a skilled Coordinator, Patient Support Services. This role performs traditional office duties and skills including scheduling and coordinating patient appointments and visits (including telemedicine), preparing and maintaining daily appointment schedules, collecting necessary patient information and completing documentation, applications and eligibility.  This role also processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines.


The Coordinator will work in one of eight clinic locations.  Each clinic is typically staffed with a Patient Support Services Coordinator, A Medical Assistant a Nurse (RN or LVN) and a Nurse Practitioner.  Duties include patient interaction, customer service and basic office skills. The Coordinator will perform these and other office functions as necessary to meet departmental goals.


The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-24.
Services We Provide:
• Comprehensive Exams (Male & Female)
• Gynecological services
• Birth control and family planning
• Sexually transmitted disease screening and treatment
• Primary healthcare
• Immunizations
• HIV/AIDS education and screening

Job Duties

  • Greets, orients and answers patients' questions.
  • Acts as a front line representative and records and maintain reports and data to support operational activities.  
  • Manages multiple tasks and deadlines using organizational skills.
  • Enters additional information into other databases and tracks patient demographic information.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Proficiency in Windows and  MS Office applications. 
  • Manages multiple tasks and deadlines using organizational skills. 
  • A strong sense of customer service.
  • Bilingual in Spanish.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.