IT Operational Leader (Field Services)

University of Leeds

Leeds, United Kingdom

ID: 7111663 (Ref.No. CSUIT1594)
Posted: September 26, 2022

Job Description

Salary: Grade 7 (£35,333 - £42,155 p.a. with a discretionary range up to £46,047, depending on experience)

This role will be based on the university campus. We are also open to discussing flexible working arrangements.

Do you have experience of working in a busy Field Services provision?  Are you committed to providing Customer Service Excellence? Do you want to use your first and second line support experience to lead a team?

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

Primarily responsible for operational leadership of Client Support, Client Services within IT, delivering end user 2nd line support. Working with colleagues across IT, you will have responsibility for day to day leadership of colleagues through effective support, mentoring, coaching and management of workloads. You will act as a point of escalation, as well as being professionally experienced in the delivery of Field Support services incident management and request fulfilment you will be able to guide, support and challenge colleagues in your team to ensure optimal resource allocation and prioritisation. You will have excellent communication and interpersonal skills, along with the ability to lead and manage others in line with the University’s Leadership strategy and Policies.  


What we offer in return

    26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!

    Generous pension scheme plus life assurance– the University contributes 21.6% of salary 

    Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.

    Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.

    Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

If you are looking for a role that will support the University in delivering global change apply today.


Interviews will be held on 17 & 18 October 2022.


To explore the post further or for any queries you may have, please contact: 

Steve Wilson, Field Services Manager

Email: [email protected]


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Category:  Professional & Managerial
Grade:  Grade 7
Salary:  £35,333 to £42,155 with a discretionary range up to £46,047 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Friday 23 September 2022
Closing Date:  Sunday 09 October 2022
Interview Date:  See advert
Reference:  CSUIT1594


The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.