Job Summary
The System Administrator is expected to work as an IT team member in the College of Mines and Earth Sciences, managed by the UIT Campus Computer support group. This position will be responsible for maintaining and supporting the computing environment for the assigned department(s). Customer interactions and support must be provided in a timely professional manner. The incumbent must be a highly skilled IT professional who is knowledgeable in desktop and server computer configuration and support, is detail oriented, follows process, and has an approachable, friendly attitude. This position requires a continued learning effort for supporting new and old software and technology for different client needs.
Responsibilities
Job Responsibilities:
· Computer build and management for desktop and server installations, updates, patches, upgrades, and security.
· Application management, training and maintenance
· Computing needs assessment and consultation for hardware and software.
· Computer imaging or OS installations for both Windows and Macintosh systems, software installations, security management, remote connection management.
· Troubleshoot, research, and resolve computer issues.
· Assist with network connectivity and security.
· Printer support, connectivity and troubleshooting.
· Active directory connectivity issues, writing group policies and preferences.
· Tablet and/or smartphone configuration.
· Writing technical and how-to documentation and maintaining inventory documentation for all systems.
· File and share rights, permissions, allocation.
· Virus or malware identification, removal and cleaning.
· Project planning, design and completion.
· Position is required to be on call to support the designated department.
· Position requires travel on and off campus using personal vehicle for transporting equipment and when support issues arise.
· Expected to be available outside of normal business hours for client needs, or for server or desktop upgrades or updates which need to be completed outside of normal business hours.
· Other support and maintenance activities as needed.


This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Environment: Will require lifting, bending, and repetitive desk work such as typing and long-term sitting.

Minimum Qualifications
Requires a bachelor’s degree in a related area or equivalency with at least 2 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Preferences:
· 5 years of experience in desktop and server hardware and software support, trouble shooting and resolution.
· SCCM setup, configuration and maintenance. Use or knowledge of other automation software solution.
· Strong coordination, organization, time management, and demonstrated communication skills.
· Extensive experience with configuration and support of Microsoft Windows operating systems, MS Office products, Adobe products, Mac OS, and their best practices.
· Jamf management and configuration experience.
· ITIL Foundation Certification.
· A+, MCSE, CCNA, Network+, or other applicable certifications.
· Experience with VM server environments.