LCOM Technical Support Technician

University of Vermont

Burlington, VT

ID: 7113925
Posted: October 19, 2022
Application Deadline: Open Until Filled

Job Description

Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.
Posting Summary
Provide a broad range of technical support services for College of Medicine users, including faculty, staff, and student in areas of Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Deliver just-in-time support for walk in and phone in users. Provide support to complex issues requiring follow up calls, research and outside team support. Identify and troubleshoot system or network issues and efficiently communicate to the System administration and development teams. Participate in rolling out, supporting, and training end users in new technology initiatives and projects.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor’s degree in technology field and one to three years related experience required.
Desirable Qualifications
Other Information
Special Conditions Bargaining unit position, A probationary period may be required, Background Check required for this position
FLSA Non-Exempt