Job Description

This is a full-time position, based out of the NAU-Yuma campus. The Academic Program Coordinator, Intermediate will work in the Department of Communication Sciences and Disorders and provide administrative support by coordinating academic and clinical administrative functions for the Flagstaff Mountain and Yuma Extended Campuses. This position will be responsible for implementation of outreach and admissions efforts to prospective students, will also serve as the first point of contact for prospective students as they move through the application and admissions processes. This position requires a high level of contact with current and potential students, faculty, staff, and affiliated constituents, as well as application of independent judgement, analytical, and problem-solving skills to manage daily administrative tasks for which they are accountable.

Enrollment Support - 40%

Applies advanced knowledge to educate prospective students on the benefits of attending NAU, interviewing individual students, conducting campus tours, and ensuring continued communication from the application process to course registration and enrollment, through to graduation.
Provides information related to enrollment timelines, program requirements, transfer credits, payment options, application status, verification of program completion, etc.
Uploads data and manages the database(s) related to prospective students interested in attending the University.
Reviews, evaluates, and processes admission applications in a timely manner; applies knowledge to evaluate transcripts and/or credits to determine whether they are transferable.
Provides 2nd tier services and represents teams associated with Enrollment Management including Financial Aid, Registrar, Student Accounts, Student Recruitment, etc.
Responsible for disseminating acceptance and denial letters.
Stays current on updates to program curricula and requirements.
Makes recommendations for changes/improvements to admission criteria, policies, and procedures.
Administrative Support - 30%

Investigates, evaluates, and resolves common student-related problems or situations impacting the department on the NAU Mountain and Yuma Extended Campuses.
Serves as the liaison for faculty, staff, students, alumni, and outside affiliates and the NAU Mountain and Yuma Extended Campuses.
Participates in meetings and conferences pertinent to administrative areas of responsibility.
Prioritizes and arranges meetings, conferences, and appointments for faculty and students; makes necessary reservations and itineraries for NAU CSD events; determines and prepares background materials needed for NAU CSD events.
Composes correspondence on student initiatives with faculty, students, staff, and outside affiliates.
Clinical Administrative Support - 25%

Organizes and/or prepares student files, administrative reports; analyzes, summarizes, and distributes academic and clinic information to current and potential students.
Reviews and verifies academic and clinical registration requirements, and student clinician observation and direct clinical contact hours.
Verifies and monitors clinical supervisor credentials for students participating at off-campus clinical sites.
Completes onboarding requirements for students completing rotations in medical settings.
Provides training to students and part-time faculty on departmental academic and clinical policies and procedures.
Assists with clinical outreach including rotation coordination, corresponds with outside affiliates, develops NAU CSD marketing materials, maintains the CSD Facebook page and organizes appreciation efforts of outside affiliates.
Implements established academic and clinical policies and procedures on the NAU Mountain and Yuma Extended campuses.
Other - 5%

Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree in field pertinent to work unit
2 – 4 years of directly related administrative experience; OR,
Any combination of related education, experience and training may be used as an equivalent to the above Minimum Requirements.

Knowledge, Skills, & Abilities

Knowledge

Knowledge of CHHS academic programs and student support services.
Knowledge of the student lifecycle and academic timelines for both undergraduate and graduate programs.
Knowledge of Family Educational Rights and Privacy Act (FERPA).
Knowledge of government rules, regulations, guidelines and procedures related to financial aid.
Skills

Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
Highly proficient in English composition, grammar, spelling, punctuation, and basic math.
Customer service skills.
High attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Abilities

Establishes and maintains effective working relationships.
Communicates effectively both verbally and in written form.
Excellent rapport-building and social communication skills.
Possesses strong problem solving, organizational, and analytical capabilities.
Proven ability to handle multiple tasks and switch from student-related activities to ongoing administrative tasks.
Promotes a diverse, inclusive environment.