Information Support Specialist

University of Oklahoma

Oklahoma, OK

ID: 7114094 (Ref.No. ta222958)
Posted: October 20, 2022
Application Deadline: Open Until Filled

Job Description

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If you want to make a positive impact in the lives of Oklahoman's, join us at the Center for Public Management (CPM) because that is what we do daily. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development.

This is an Education Support Center job where you will have your own private cubicle work space. The Information Support Specialist provides the primary contact for social service program specific education, technical assistance and support to state agency customers.

Duties include but are not limited to:

Providing comprehensive customer assistance through inbound phone support by conducting initial assessment, research and resolution.
Navigating case management and database systems ensuring client confidentiality is maintained.
Providing education and technical assistance for state agency customers regarding program and case details and associated follow-up requirements.
Maintaining case management systems by documenting any required follow-up and contact outcomes.

This position is located in Noble, Oklahoma

This position may also be eligible for remote or hybrid work.

Benefits Include:

Daytime shift only - no weekend or evenings
14 paid holidays each calendar year
27 days of leave accrued each year
Comprehensive insurance options
Retirement Savings plans
OU Tuition waivers
Individual Development Plans - professional development opportunities
Wellness program
Discount athletic and other OU event tickets
Employee Assistance Program

Job Requirements

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Required Education: High School Diploma or GED, AND:

6 months experience in customer service or at a call center.

Skills:

Basic computer skills.
Ability to communicate verbally and in writing.
Ability to understand written material and instructions.
Excellent customer service skills.
Detail oriented.
Ability to research information to obtain an answer or solution to a problem in a timely manner.

Certifications:

None

Advertised Physical Requirements:

Physical: Ability to sit and talk for prolonged periods. Hand and finger dexterity. Engage in repetitive motion of the wrist, hand, and fingers. Environmental:Standard Office Environment.

Departmental Preferences:

24 months professional experience in education, technical assistance, social services, contact center and/or general office duties.
Ability to multi-task and deal with stressful situations
Bilingual fluency in Spanish/English languages
Experience working in a contact center environment

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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