Information and Support Specialist

University of Oklahoma

Oklahoma, OK

ID: 7114095 (Ref.No. ta222950)
Posted: October 20, 2022
Application Deadline: Open Until Filled

Job Description

Job Description

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If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

These full-time daytime shift opportunities are available in Norman for a Contact Center Specialist to serve as the main source of customer interface for publicly-funded clients of the Outreach Center for Public Management. Job duties include by are not limited to:

  • Use active listening skills to identify customer needs and provide accurate information
  • Maintain accurate call logs in database
  • Continually update level of knowledge and skills to complete call center transactions
  • Work primarily remotely, with some mandatory days at the office for meetings and trainings
  • Perform other related duties as assigned

The Contact Center Specialist must be able to maintain effective professional and team relationships that meet departmental core values. On-the-job training is provided with opportunities for advancement and performance incentives.

Required Attachments:

  • Resume
  • Cover letter 

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.

This position may be eligible for remote or hybrid work.

 

 

 

Job Requirements

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Required Education: High School Diploma or GED, AND: 

  •  6 months experience in customer service or at a call center.

Skills:

  • Basic computer skills
  • Ability to communicate verbally and in writing
  • Ability to understand written material and instructions
  • Excellent customer service skills
  • Detail oriented
  • Ability to research information to obtain an answer or solution to a problem in a timely manner

Certifications:

  • None

Advertised Physical Requirements:

  • Ability to sit and talk for prolonged periods. Hand and finger dexterity. Engage in repetitive motion of the wrist, hand, and fingers.  Standard Office Environment.

Departmental Preferences:

  • Proficiency in use of databases needed to track calls
  • Bilingual: English/Spanish

Supervision: no supervisor duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.