Overview
Northern Illinois University (NIU) is a student-centered, nationally recognized public research university, with expertise that benefits its region and spans the globe in a wide variety of fields, including the sciences, humanities, arts, business, engineering, education, health, and law. NIU offers more than 100 courses of study while serving a diverse and international student body of more than 16,000 through its main campus in DeKalb, Illinois, and education centers for students and working professionals in Chicago, Naperville, Oregon, and Rockford,

This position reports to, and supports, the Associate Vice President of Facilities Management and Campus Services, a unit within the Division of Administration and Finance. The offices this position supports are the Physical Plant, Architectural and Engineering Services, Environmental Health and Safety, Grounds, Building Services, Transportation, Materials Management, Parking, and business and financial operations of the unit.
Position Summary
The Information Technology Manager is a position under the general supervision of the Associate Vice President of Facilities Management and Campus Services. The position will provide technical support to the general and unique information management systems utilized to maintain the buildings, grounds, infrastructure, environmental quality, and overall logistical support for the campus. The individual in this position is responsible for the overall data management and technical architecture for the main operations involving the Physical Plant, Architectural and Engineering Services, Environmental Health and Safety, Grounds, Building Services, Transportation, Materials Management, Parking, and related financial supporting operations.

This individual will make independent decisions regarding the types and uses of technology that will support the safe, effective, and efficient operations of the department and the University. Typical applications may revolve around facility and logistical support operations involving work planning and execution management, building/utility system monitoring/controls, record/as-built/GIS data management, data information sharing, material ordering and inventory control, vehicle management, energy/utility consumption, and communications. Excellent judgment must be used for all decision made as the impact of this persons actions will affect all faculty, staff, and students at Northern Illinois University.
Essential Duties and Responsibilities
Provide overall guidance and strategy development for information technology management in the Facilities Management and Campus Services (FMCS) areas. Evaluate new both software and hardware applications and upgrades to existing applications and how they will integrate with existing campus systems. Evaluate industry best practices for tapping, managing and using large data from FMCS processes and systems to inform decisions and streamline operations. Lead or participate on teams that implement new products or business processes. Coordinate with vendors as needed for implementation, support and training. Provide end users with training and knowledge to be successful.

Maintain and support FMCS applications and databases. Ensure desktop and server applications are functioning optimally. Capture data in standardized easily analyzed and transformable formats. Create applications, reports and processes in support of operational and analytical needs. Verify that standard access control is applied. Apply maintenance patches and install upgrades as needed to maintain or enhance functionality and security. Ensure applications and databases are backed up and information can be recovered.

Create technical policies and standards for FMCS that align with the needs of the department, the University and industry best practices. Plan the departmental refresh strategy for hardware and software. Ensure data is stored and maintained in an accessible and secure manner. Standardize data sets to ease the sharing of information between departmental and interdepartmental systems. Coordinate with other campus units as needed to provide information from FMCS systems. Participate on campus technical committees to ensure full integration of FMCS systems with other supporting or supported systems.

Troubleshoot problems and remediate issues for Facilities Management programs and monitor support to Campus Services programs as provided by DoIT. Provide technical support to system users. Update and upgrade computing devices to current product releases. Develop and maintain departmental workstation images. Plan, install and implement new equipment. Train users on desktop software.

Supervise a Building Automation technician whose primary duties are the support of campus building automation systems and other embedded systems on campus. Secondary duties are the support of FMCS IT operations

Perform other related duties as assigned
Minimum Required Qualifications (Civil Service)
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1. Bachelor’s degree and one (1) year of progressively responsible work experience managing technical projects, large data management systems and implementing new workflows

OR

Associate’s degree and two (2) years of progressively responsible work experience managing technical projects, large data management systems and implementing new workflows

OR

Four (4) years of progressively responsible work experience managing technical projects, large data management systems and implementing new workflows.

2. Six (6) months of supervisory experience.

3. Demonstrated work experience in providing desktop support to administrative computers, including specifying new computer hardware, developing and maintaining computer images, software support and hardware support.


PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB
1. Ability to manage projects and related activities
2. Trouble shooting skills
3. Good oral and written communications skills
4. General knowledge of the functions and operations used within the areas of responsibility
5. Ability to delegate tasks to assigned staff
6. Ability to effectively communicate with direct supervisor and with other campus units
7. Ability to resolve technical as well as personnel problems and communicate with affected parties
8. Ability to provide problem resolution to customers
9. Ability to follow directions and complete assignments independently
Specialty Factors (Civil Service)
Preferred Qualifications (Civil Service)
Valid Driver’s License required
Master’s degree in Technology, Computer Science, Engineering, or related field.
Familiarity with Computerized Maintenance Management Systems. Specifically, WebTMA.
Knowledge of NIU Enterprise systems.
Experience working with embedded systems; HVAC controllers, power meters and electronic door access systems.
In-depth knowledge of relational database design, maintenance & reporting.
Experience with hands on software and hardware installation, troubleshooting and maintenance
Working knowledge of system and network administration, including Windows desktop/server and Linux operating systems.
Knowledge of network communication protocols and ability to troubleshoot issues.

Additional knowledge, skills, and abilities:
Excellent written and oral communication, interpersonal and organizational skills.
Proficiency at writing technical documentation.
Ability to read and understand schematics and blue prints and technical language.
Must have strong technical skills and diagnostic capabilities.
Strong aptitude to learn new technologies, implement and maintain them.
Knowledge of the functions and capabilities of Windows operating systems and software programming applications.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge of computer security procedures.
Demonstrated ability to direct, manage, and administer complex, multiple tasks simultaneously.
Extensive leadership, fiscal, supervisory, and program development skills.
Extremely well-organized and detail-oriented.
Demonstrated ability to work within a diverse environment.
All work performed must be done in a safe and expedient manner. A high quality of work is expected from the Information Technology Manager.
Proficient with workstation image development.
Proficient with PC hardware support and maintenance.
Minimum Required Qualifications (SPS)
Additional Requirements (SPS)
Preferred Qualifications (SPS)
Physical demands/requirements
Valid Driver’s License required
Must be able to work indoors, outdoors, and possibly construction sites which can vary in environmental conditions.
Must be able to carry equipment between buildings