Reporting to the Director of Housing, the Assistant Director of Housing Administration is responsible for leadership and direction of housing services including but not limited to occupancy management, marketing and communications, policy and contract compliance, administration of room and board and associated billing processes, arrivals and departures (early arrivals and late stays), and front office operations.  This position directly supervises the occupancy management team consisting of a Sr. Student Services Coordinator for Occupancy Management and two Housing Assignments Coordinators.

Duties/Functions:

• Responsible for maximizing housing occupancy and leading the housing occupancy team ensuring accurate and timely processing of room assignments, changes, meal plans and associated billing.
• In collaboration with Housing staff, establish and maintain appropriate timetables for housing application and assignment processes including a communication plan, dates, and deadlines.
• Authors, coordinates, distributes regular departmental communication, especially as related to housing assignments and processes.
• Coordinate with campus partners on the appropriate placement of special populations including exchange students, Henderson Scholars, Honors students etc.
• Collaborate with Assistant Directors of Residence Life to ensure occupancy management processes are effective and completed in a timely manner.
• Manage the exemption and release request processes and administer the residential boarding policy to ensure compliance with Freshman live-on requirement and contract terms and conditions.
• Monitor resident eligibility according to the terms and conditions of the Housing Contract and enforce the terms of the contract in relation thereof.
• Manage early arrival, late departure, and transition processes in collaboration with Facilities, Residence Life staff and campus partners as appropriate.
• On behalf of the Director of Housing, represent Housing and Residential Life at campus events and presentations such as New Student Orientation, Greek Preview Day etc
• Respond to and resolve escalated customer concerns using an ethics of care approach in all interactions with students, families, and staff.
• Contribute to marketing and communications plans and strategies including drafting and or review of mass communications and marketing materials.
• Chair and or participate on department committees as needed.
• Hire, train and supervise two full time housing assignments coordinators and the Sr. Student Services Coordinator for Occupancy Management.
• Act on behalf of the Director of Housing at their discretion when the Director is not available.