IT Support Technician - Noble - Job posted on UniversityJobs.com

IT Support Technician - Noble

University of Oklahoma

Oklahoma, OK

ID: 7114913 (Ref.No. ta222994)
Posted: October 27, 2022
Application Deadline: Open Until Filled

Job Description

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The position supports the Training and Research Center's customers, providing direct immediate support to OU and DHS for staff and meeting rooms at our location in Noble, Oklahoma. The position provides remote and on-site support for several hundred staff both onsite and remote. This position is part of a larger team of IT Support focused staff.

Duties include:

Onsite support, remote support, and system setup and deployment for workers both onsite and remote.
Support of Windows computer systems on both OU and Oklahoma DHS networks
Support of classroom technology and other related systems
Work in a team environment with other IT Staff to resolve issues and diagnose problems, and work in coordination with partners in OUIT and Office of Management Enterprise Services.
Installing and configuring hardware and software.
Talking coworkers through the process of fixing technical issues.
Prioritizing your workload to ensure the most critical issues are resolved first.
Documenting common support procedures that coworkers can follow.
Providing support remotely when necessary.
Transporting, unboxing, and installing equipment such as desktops, monitors, and battery backups
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Job Requirements

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Required Education: Bachelor's degree in Computer Science or Information Technology, AND:

2 years of experience in Information Technology or related experience.

Equivalency Substitution: Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 72 months experience.

Skills:

Expereince with Windows 10 support
Experience with remote desktop applications
Strong analytical and problem-solving skills
Experience supporting Contact Centers.
Good communication skills, both written and verbal
Excellent interpersonal skills.

Advertised Physical Requirements:

Must be able to work in sitting position, use computer and answer telephone
Must be able to visit staff's onsite location to diagnose onsite issues.

Departmental Preferences:

Experience with State Agency IT, specifically OMES and DHS
Experience with Mac OS support
Experience with creation of system images and deployment
IT Related Certifications

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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