Housing Advisor

University of Oklahoma

Oklahoma, OK

ID: 7115141 (Ref.No. ta222897)
Posted: October 31, 2022
Application Deadline: Open Until Filled

Job Description

Job Description

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The Housing Coordinator position at the University of Oklahoma is responsible for the day-to-day coordination of room assignments within the Housing departmental software system, StarRez. The Housing Coordinator will handle room changes, management of billing, and assignments to students who live in on-campus housing. This position also supports other areas within Housing including creation of report and data tools, communication to students and families, and other duties as assigned.

 

Job Responsibilities include but are not limited to:

  • Manage all housing assignments for the academic year and summer housing.
  • Review and process room change requests on a weekly basis.
  • Manage housing billing components including accurate billing and auditing of billing.
  • Work alongside Residence Life to ensure accurate occupancy in all housing locations.
  • Communicate regularly with students in regard to their enrollment and eligibility to live in on campus housing.
  • Manage early arrival and late leaver processes for all housing locations.
  • Partner with Housing Operations team to ensure rooms are prepared for students.
  • Collaborate with Residence Life and Housing Operations during transition periods to ensure successful communication and processes for students.
  • Communicate appropriately with students, families, and campus partners in regard to resident processes and procedures.
  • Building reports in StarRez to pull data, focusing on each specialized population in housing (Residence Halls, Apartment and Summer assignments) to distribute to campus partners.
  • Review, monitor, and evaluate all aspects of housing placement, including student housing applications, contracts and placement utilizing the StarRez software system and the PortalX housing application portal.
 

Job Requirements

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Required Education: High School Diploma or GED, AND: 

  • 12 months of office/clerical experience.

Skills:

  • Ability to speak, read, and write clear, concise English

  • Ability to accurately read and understand written materials and instructions

  • Detail oriented for accuracy of data and information

  • Highly organized and able to handle multiple projects and deadlines

  • Proficiency with Microsoft Word, Microsoft Excel and Microsoft Outlook 

  • Ability to deal with complex problems and determine the most appropriate solution. 

  • Must be able to learn and utilize the housing contract mgt software, requiring extreme attention to detail, resolution of errors and interpretation of data. 

  • Strong customer service and problem solving skills required to apply the software and support student housing preferences and availability of assignments. 

  • Ability to interpret technical documentation and resolve problems with established methods. 

  • Computer and research skills. 
    Ability to function as a leader, educating team members and others on the usage of systems and services. 

  • Ability to work autonomously. 

  • Passion for the creation of positive experiences for student and staff. 

  • Establish and maintain collaborative working relationships with students, student organizations, faculty and staff.

  • Demonstrated strong written and verbal communication skills.

  • Highly organized and detail oriented within tasks and projects.
  • Manage multiple tasks effectively.
  • Ability to work a flexible schedule during busy period throughout the year such as move-in and move-out.

Advertised Physical Requirements:

  • May be required to engage in repetitive motions; speak, including expressing oneself or exchanging information with others; see, including color, depth perception and clarity, and hear including receiving detailed information orally.  

Department Preferences:

  • 6-12 months professional experience in an area of Student Affairs.

  • 12-24 months of housing assignment, hospitality or reservation technical software experience.

  • 12 or more months of customer service experience.

  • Bachelor's degree. 

  • Experience in large community housing assignments. 

  • OU student customer service experience. 

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

 

 


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