Registry Staff Assistant

University of Oklahoma

Oklahoma, OK

ID: 7115764 (Ref.No. ta223078)
Posted: November 9, 2022
Application Deadline: Open Until Filled

Job Description

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The Registry Staff Assistant II position is responsible for processing applications and documentation, entering and verifying data, and providing customer assistance for Oklahoma Professional Development Registry (OPDR). This position reports to the Project Lead and Project Director of the Oklahoma Registry.

Job duties include:

Receive Registry applications, training documents, transcripts, education updates, participant updates, and other documents
Email Registry applicants if part of an application is missing
Add/update application information and note documents received in the Registry database, and submit the application as needed
Enter status notes following standard procedures
Enter training and college course work and mark training as verified
Contact applicants for missing information based on notes from Registry Advisors
Finalize applications
Mail "incomplete" letters to applicants who need additional documentation to qualify, and make a note in the database.
Respond to phone calls and inquiries from child care providers regarding OPDR applications, including questions on application and payment status, processing dates, missing information, program requirements, and other related topics
Follow procedures to determine that it is appropriate to release requested information to the caller
Document incoming calls and responses in the phone log (for voice mail only) and in the OPDR if the caller is in the database (for all calls).

This position is located in Moore, Oklahoma.

1801 N. Moore Ave, Moore, OK 73160

**A remote work schedule may be possible upon approval from the supervisor and University**

Job Requirements

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Required Education: High School diploma or GED, AND:

12 months office, clerical or administrative support experience.

Skills:

Ability to speak, read and write clear, concise English
Ability to accurately read and understand written materials and instructions
Basic computer skills
Detail-oriented for accuracy of data and information
Highly organized and able to handle multiple projects and deadlines
Strong initiative to solve problems
General office skills such as multi-line phone, copying, filing, faxing, and mail
Customer service
Knowledge of correct grammatical structure, vocabulary, and formats
Familiar with Microsoft Office
Ability to type on a keyboard with minimal errors

Certifications:

None

Advertised Physical Requirements:

Ability to lift 30 pounds Ability to bend, lift, stoop and carry and be exposed to temperature changes. Ability to engage in repetitive motions and grasp objects with fingers or hands. Ability to communicate, including expressing oneself or exchanging information with others. Ability to see, including color, depth perception, and clarity. Ability to sit for long periods

Departmental Preferences:

Experience in child care.
Education in child development, early childhood education, or elementary education.
Knowledge of the Oklahoma Registry

Supervision: No Supervisory Duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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