The University of Wisconsin-Green Bay is looking for fill two IT Business Analyst II positions: one position will be a general IT Business Analyst and one position will focus on supporting our Student Information System (SIS). These positions report to the Director of Enterprise Applications and Integration and will conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology (IT) solutions with business initiatives. Prepares functional, system, and program specifications. Holds a higher level of technical skills and application in their work, variation in activities, longer-term work, latitude to apply skills to solve routine problems without review, and some latitude to devise the approach and method to performing assignments. Performs routine work without supervision, seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

These positions will also support the design & development, enhancement, implementation, maintenance, and documentation of Information Technology systems and software. Provides IT business analysis, business process improvement and/or automation, recommendations & guidance, project management, system administration, configuration, technical & functional support, issue resolution, documentation & training, and/or reporting. Acts as a liaison between other IT staff, functional staff, and/or vendors. May serve as a primary IT contact for specific departments or divisions.

These positions support one or more of the following systems and software: Customer Relationship Management (CRM), Student Information System (SIS), Event Management System, Student Resident and Property Management System, ID and Commerce System, Business Process Management (BPM) Workflow System, Electronic Door Access System, Security Camera Software, Document Imaging Software, Human Resources System, Facilities Management Software, Automated License Plate Recognition (ALPR), Emergency Alert System, Financial/Accounting Software, Electronic Health Record System, etc.

The IT Busines Analyst II position that focuses on supporting our Student information System (SIS) will focus on supporting UWGB's Student Information System (SIS) by serving as the GBIT liaison between the UWGB SIS Users Group, UW-System's Peoplesoft as a Service (PSaaS) provider and UW-System developers. The focus will be on communication, security, upgrades, automation, integration and enhancement of our Student Information System.

This position includes the following responsibilities:

Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
Devises or modifies moderately complex information systems including analysis of business and user needs, documenting requirements, and revising existing system logic difficulties.
Determines and recommends programs required for optimal problem solution within cost/performance objectives.
Participates in requirements planning and feasibility determination.
Works on tasks including project or functional requirements, functional design, functional configuration, testing, and documentation.
Trains, serves as a resource, and provides guidance to other IT business analysts on routine problems, work processes, and policies.
May work with external vendors or service providers.
Performs system administration and technical & functional support, including issue resolution, data reporting, configurations, evaluating systems & recommending enhancements, and/or business process automation.
Performs project management tasks in the support of the design & development, enhancement, implementation, maintenance, and documentation of IT business systems and services.
Serves as a liaison coordinating communication and collaboration between IT staff, functional staff, and/or vendors.
QUALIFICATIONS:
MINIMUM QUALIFICATIONS:

Bachelor’s degree in related field or equivalent experience
Project management skills including experience with project planning and timelines
Demonstrated analytical skills, including the ability to formulate and implement practical solutions to complex problems
PREFERRED QUALIFICATIONS:

Information technology experience including researching, developing, implementing, maintaining and integrating information system software applications
Experience with relational databases and reporting/querying tools (e.g SQL, Crystal Reports, PeopleSoft Query, XML Publisher, etc.)
Strong organizational and time management skills and proven ability to manage complex tasks, large and small, often more than one at a time within tight timeframes with broad supervision
Experience with the implementation and/or support of a major information system or software application (e.g. Customer Relationship Management (CRM), Student Information System (SIS), Event Management System, Student Resident and Property Management System, ID and Commerce System, Business Process Management (BPM) Workflow System, Electronic Door Access System, Security Camera Software, Document Imaging Software, Human Resources System, Facilities Management Software, Automated License Plate Recognition (ALPR), Emergency Alert System, Financial/Accounting Software, Electronic Health Record System, etc.)
ITIL certified or the ability to obtain certification within six months of hire
Experience with the development of documentation and/or training materials
Experience working in a customer service environment
Experience in a higher education environment
Experience working with a Student Information System (such as Peoplesoft, Banner, Workday, etc.)
The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.