Patient Accounts Representative II

Baylor College of Medicine

Houston, TX

ID: 7115860 (Ref.No. 13802-en_US)
Posted: November 11, 2022
Application Deadline: Open Until Filled

Job Description


Baylor College of Medicine is seeking a Patient Account Representative. The ideal candidate will be an experienced collector that understands AR follow up.  The candidate  should have knowledge of how to appeal a denied claim and check status of a claim by payer website or placing a telephone call to the payer.

Job Duties

  • Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
  • Assists with inquiries from outside parties regarding account status.
  • Reviews invoices to verify payments and contractual adjustments.
  • Resolves all denials, and requests for information, including appeals.
  • Follows up on outstanding accounts and makes proper notations in EPIC system.
  •  Provides guidance and technical work direction to less experienced Patient Account Representatives.

Minimum Qualifications

  •  High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Patient Account or Coding certification.
  • At least three years of AR follow up experience.
  • Prior experience accessing the payer website for claim information. 
  • Prior  experience in submitting an appeal for reimbursement.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.