Summary

The scheduling Specialist representative is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals. This includes adherence to department policies and procedures related scheduling duties.

This position is for the Referral Center.

Job Purpose

Responsible for making and scheduling patient appointments in an efficient and timely manner; routes calls to appropriate staff member.

Job Duties

• Schedules and  provides callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.).
• Verifies order/referral is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct patient account.
• Completes and accurately enters patient demographic information into Epic. 
• Reviews incoming referrals received via fax, email or referrals workque for completeness and follows up for additional information if necessary.
• Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
• Maintains and updates schedules ensuring that patients are scheduled accurately.
• Obtains implant device identification cards for patients having ancillary tests performed.
• Obtains cardiac clearances for patients that have implantable devices from external and internal referring physicians.
• Schedules and reschedule translation services for patients that English is not their primary language. 
• Communicates with patients to ensure follow-through with referrals/orders.
• Coordinates the process of referring patients to appropriate clinics/testing sites.
• Scans all pertinent patient records, orders and referrals in the patient’s chart.
• Communicates status of appointment to internal and external referring physicians.
• Maintains open communication with the registration/front-desk staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed.
• Works the ready to schedule workque for all internal and/or external referrals requested by urgency and requested timeline.
• Handles and processes a complex and varied series of documents and situations.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• One year of EPIC or medical experience in scheduling.
• Excellent customer service.
• Bilingual must past bilingual test provided by college.