Manager, Clinical Operations

Baylor College of Medicine

Houston, TX

ID: 7116765 (Ref.No. 13900-en_US)
Posted: November 24, 2022
Application Deadline: Open Until Filled

Job Description


The Department of Medicine is seeking a Manager, Clinical Operations for the its specialty practices. The Manager serves as the daily operations leader for the sections, managing all the outpatient and inpatient business across a few practice sites. This role comes with expectations for clinical operations and includes associated financial management. Provides HR leadership of the section (includes all recruitment, termination and disciplinary actions).

Job Duties

  • Demonstrates competence in practice and collaborative leadership, communication and professionalism in supporting adhering to and administering established policies for the sections
  • Participates in the annual budgeting process for the clinical enterprise and provides updates on monthly variances to leadership
  • Maintains fiscal responsibility for the clinical portfolio
  • Assures clinic performs based on standard best practice with a patient centric work flow while maintaining high standards of care. Recognizes and acts on opportunities for growth and improvement. Translates goals into departmental specific objectives and priorities.
  • Primarily responsible for delivering an outstanding patient experience for every patient every time. If a patient concern or complaint is presented, it is addressed within 24-48 hours. Ensures clinic maintains minimum overall Press Ganey mean score rank standard as set by The College.
  • Communicates timely and effectively with team members to exchange information and provides regular performance feedback.
  • Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance and positively effecting clinical outcomes and patient satisfaction.
  • Actively initiates and monitors plans for ramping up new providers joining designated clinic(s).
  • Demonstrates fluency in EPIC, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices.
  • Supervisors professional and support staff
  • Manage the day-to-day clinical operations of the sections by performing and implementing financial, human resources, and/or clinical related activities and programs.

Minimum Qualifications

  • Bachelor’s degree in a related field.
  • Four years of relevant experience. 



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.