(Remote) Research Business Analyst Associate - Information Technology Services, Enterprise Applications

West Virginia University

Morgantown, WV

ID: 7118792
Posted: December 21, 2022
Application Deadline: Open Until Filled

Job Description

The department of Enterprise Applications within Information Technology Services at West Virginia University is currently accepting applications for a Research Business Analyst Associate.

About the Opportunity

This position serves as a liaison between the WVU Research Office and the Research IT department within WVU ITS. You will provide business process solutions and technical support to meet departmental and institutional research needs. You will work with domain experts to elicit and identify business requirements, address usability concerns, and document solutions.

As a Business Analyst on the Research IT team, you will play an integral role in the product design process and support team members throughout the project lifecycle and software development lifecycle. Under the direction of senior Business Analysis resources, you will aid in documenting both business requirements and comprehensive solutions for several projects.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year
18 sick days per year, and the flexibility to use that time to care for immediate family members
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs
What You'll Do

Plan, coordinate, and document meetings; ensure follow-up on relevant action items.
Under the direction of a supervisor, provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.
Participate in project walkthroughs, document business requirements, process flows, design, functional test plans and implementation sessions.
Manage written communications between stakeholders and internal business units.
Create and manage functional requirement documents for in-house development of software applications for West Virginia University Research Office.
Manage product bugs and feature enhancement requests using the Research IT team’s standard issue tracking software (JIRA).
Participate in the system development life cycle (SDLC) and carry out instructions as directed by the senior business analyst.
Work with business users, subject matter experts, and technical staff in resolving system-related issues.


Bachelor’s degree or an equivalent combination of education and experience
A minimum of two (2) years of experience involving:
Basic understanding of business practices and strategies.
Experience collaborating with business units to gather requirements.
Experience supporting enterprise applications preferred.
Excellent written and verbal communication skills.
Attention to details.
Great analytical, critical thinking and problem-solving abilities.
Knowledge of Microsoft applications, including Word and Visio.
Strong customer relationship skills.
Superior presentation and negotiation skills.
Adaptable and capable of working in fast-paced environments.
Experience with ticketing/issue tracking software preferred.

About WVU

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.