PC Systems Analyst 2

Augusta University

Augusta, GA

ID: 7119479 (Ref.No. ej-3748577)
Posted: December 22, 2022
Application Deadline: Open Until Filled

Job Description

PC Systems Analyst 2

Augusta University

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.


Augusta University –
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology’s mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that: educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

Under general supervision of their teams leadership, perform tasks to aid in the on-going support of end-user environments including personal computers (PC & Macs). PDA's, and peripherals. Work independently to research and. resolve hardware & software problems and respond to client requests and refer only the most complex problems. Correct hardware, software, and problems; maintain service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective implementation of resolution of user problems.


The job duties include , but are not limited to:
HARDWARE/SOFTWARE MAINTENANCE- Install, test. troubleshoots, and maintain hardware and software products including internet and network connectivitiy for PC's, Mac's, PDA's, and peripherals; implements and monitors standard and procedures; facilitiates backup and recover; and maintains service logs.
PROVIDE DIRECT USER SUPPORT- Provide telephone, face-to-face and onllne support to customers.
EVALUATE USER BUSINESS NEEDS- Analyzes customer procedures. Organizes departmental resources needed and leads design, development and implementation of the most effective solution. Monitors progress of corrective actions to prevent unnecessary delay.
OTHER DUTIES- Perform all other tasks/duties as assigned. 

Required Qualifications

Bachelors Degree from a recognized State or Federal accrediting organization and 2 years related field experience or Associates Degree from a recognized State or Federal accrediting organization and 3 years related field experience or High School Graduate or equivalent from a recognized State or Federal accrediting organization and 5 years of related field experience

Knowledge, Skills, & Abilities

In depth knowledge of computer hardware, software, operating systems, and internet/network connectivity
Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs.
Proven ability to work effectively within a team.
Proven ability to develop an effective, collaborative working relationship with a variety of representative groups
Proficient in Microsoft Office and other computer software/databases
Ability to analyze a problem and define/implement the solution to the problem.
Ability to manage time wisely and in an organized manner to best complete a given set of task.
Ability to maintain confidentiality


Shift: Days/M-F
Pay Grade: 15
Salary Minimum $18.71/hourly- $25.00/hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365

To apply, please visit: https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U