Summary

The Scheduling Specialist representative is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals. This includes adherence to department policies and procedures related scheduling duties.

Job Duties

• Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.).
• Verifies order/referral is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct patient account.
• Completes and accurately enters patient demographic information into Epic.
• Reviews incoming referrals received via fax, email or referrals work queue for completeness and follows up for additional information if necessary.
• Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
• Maintains and updates schedules ensuring that patients are scheduled accurately.
• Obtains implant device identification cards for patients having ancillary tests performed.
• Obtains cardiac clearances for patients that have implantable devices from external and internal referring physicians.
• Schedules and reschedules translation services for patients that English is not their primary language.
• Communicates with patients to ensure follow-through with referrals/orders.
• Coordinates the process of referring patients to appropriate clinics/testing sites.
• Scans all pertinent patient records, orders and referrals in the patient’s chart.
• Communicates status of appointment to internal and external referring physicians.
• Maintains open communication with the registration/front-desk staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed.
• Works the ready to schedule work queue for all internal and/or external referrals requested by urgency and requested timeline.
• Handles and processes a complex and varied series of documents and situations.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.