Head of Service Management
Leeds, United Kingdom
ID: 7121602 (Ref.No. ITDDO1008)
Posted: January 20, 2023
This role is available to current employees within IT Services at the University of Leeds only.
Grade 9 (£53,353 – £61,823 p.a. depending on experience)
This role will be based on the University of Leeds Campus with scope for hybrid working. We are open to discussing flexible working arrangements.
Are you a skilled and experienced IT Leader? Are you committed to delivering an effective and efficient service in a large and complex organisation? Do you have experience of delivering both customer service excellence and continuous service improvement in a changing landscape?
You will be responsible for building out and leading our Service Management team (Process & Quality (ITIL functions Operations, and Service catalogue; Service Delivery; and our Supplier, Contract, Licensing and Asset team), enabling a culture of customer service excellence across your service area and more widely across IT. You will take a key role in the continued development of the service offering, enabling a culture of continuous service improvement and input into the implementation of the IT strategy.
You will represent IT at a University level, and externally in both Higher Education and IT Sectors, collaborating with wide range of stakeholders to articulate targets and strategies to support the University's strategic plan.
This is a key leadership role within the IT Service and is expected to work pro-actively with considerable autonomy, setting vision and engaging.
The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
What we offer in return
And much more!
Interviews to be held on 9th/10th February.
To explore the post further or for any queries you may have, please contact:
Martin Lomas, Interim Head of Digital Delivery and Operations
Email: [email protected]
|Location:||Leeds - Main Campus|
|Category:||Professional & Managerial|
|Salary:||£53,353 to £61,823 per annum|
|Post Type:||Full Time|
|Release Date:||Thursday 19 January 2023|
|Closing Date:||Sunday 05 February 2023|
|Interview Date:||See advert|
The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.