Endpoint Support Analyst (Tier II)
ID: 7121841 (Ref.No. ta230207)
Posted: January 23, 2023
Application Deadline: Open Until Filled
The University of Oklahoma along with the Department of Information Technology is an outstanding organization of IT Professionals who serve as trusted advisors to all staff, faculty, and students. We deliver world-class technology across all three campuses, and we contribute to the growth and success of our future citizens and leaders.
Come join our team and work specifically on our Enterprise Endpoint Management team that will be responsible for maintaining and utilizing solutions that manage approximately 20,000 devices.
- Create and test application packages, software updates, and operating system patches; coordinate with mission-level support resources for the deployment of these items; procure and manage inventory of enterprise software.
- Collaborate with Endpoint Administrators on policy/procedure enforcement, as well as the overall operation of the various endpoint management tools and performing updates to the systems.
- Adding/updating mission-level access, adding device collections for each distinct boundary to identified group, defining and modifying device and user policy, issue identification and correction.
- Identify stable base hardware to keep machine diversity to a minimum.
- Responsible for defining and analyzing current system problems to find any flaws inefficiencies.
- Creates solutions to resolve all issues and ensures long-term effectiveness and discusses with management.
- Evaluates current IT systems, including hardware, software, and network features.
- Communicates with management and employees to determine system requirements.
- Plans new systems that address any issues with the current systems.
- Prepares cost-benefit analysis reports for all proposed upgrades.
- Collaborates with the IT team to implement a plan.
- Tests the new systems to validate it is working as expected.
- Resolves issues and ensures solutions are viable and consistent.
- Creates training processes and documentation to teach others how to use new systems.
- Conducts reviews of the system and generates reports on efficiencies and improvement areas.
- Keeps up to date with the latest developments in information systems.
- Performs various duties as needed to successfully fulfill the function of the position.
Required Education: Bachelor's degree, AND:
- 24 months experience as a Systems Analyst or similar experience
Equivalency Substitution: Will accept 48 months related experience in lieu of the bachelor's degree for a total of 72 months related experience.
- Knowledge of data modeling and data visualization tools
- Ability to work in stressful situations and tight deadlines
- Ability to critically think
- Strong analytical and problem-solving skills
- Ability to communicate verbally and in writing
- Ability to work independently and as a team member
Advertised Physical Requirements:
- Sit for prolonged periods. Ability to engage in repetitive motion. Manual dexterity. Communicate effectively and listens.
- Office Work Environment.
- University experience
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.