Summary

Temporary position, the assignment may last approximately 3 months.  This position is not eligible for benefits.  

Job Duties

• Greets patients and obtains demographic, financial, and insurance information; enters or updates data in EPIC.
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays.
• Responsible for daily reconciliation of all payments and petty cash.
• Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends Front Desk team meetings.
• Manages patient appointments and may schedule follow-up visits.
• Responsible for distributing patient documents and scanning documents in EPIC.
• Ensures charge tickets are marked and records all charges captured by physicians on department charge tickets.
• May pre-certify patient insurance for clinic procedures.
• May provide instructions to patients concerning testing and surgeries.
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Provides varied, job-related administrative support as needed.
• May correspond with insurance companies regarding patient accounts.

Minimum Qualifications

• High School Diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Front desk experience in a healthcare environment.
• Experience in Epic EMR.