Senior Business Operations Associate

Baylor College of Medicine

Houston, TX

ID: 7121874 (Ref.No. 14454-en_US)
Posted: January 24, 2023
Application Deadline: Open Until Filled

Job Description


The Senior Business Operations Associate has primary responsibility for managing the day-to-day business operations of the BCM anesthesiology business at the CHI The Vintage affiliate site, in collaboration with the Anesthesiology Medical Director. Responsibilities of the incumbent include supporting the faculty and staff; clinical scheduling support; coordinating with the department and BSLMC anesthesia business offices; collaborating with the Medical Director; and participating in the administrative functions, to build and maintain an efficient and effective business operation for the CHI The Vintage affiliate site. The Senior Business Operations Associate reports to the division administrator for Anesthesiology at BSLMC/CHI Affiliates and will be located in the Texas Medical Center (TMC). May require periodic travel to the CHI The Vintage hospital.

Job Duties

65% Operations

  • Oversee the daily operations of the division and implement changes and process improvements for optimal efficiency and effectiveness.
  • Oversee day-to-day administrative functions of the division, including coordinator support for BCM faculty and staff.
  • Maintain the staffing plan and communicate changes to appropriate individuals or teams.
  • Collaborate with the affiliate hospital(s) for reporting, business development, quality reporting, and related activities.
  • Monitor clinical productivity reports and coordinate with the Medical Director in addressing any needs or incentive opportunities. 
  • Primary liaison between the division and the department business office for finance, HR, faculty affairs, and credentialing.
  • Manage the recruitment and onboarding processes for division faculty, coordinating with business office staff and following established department processes and procedures.
  • Participate in the administration of the budget with the department finance officer. 
  • Ensure proper documentation and filing of all work product.
  • Coordinate the documentation and maintenance of workflows, processes, and procedures.
  • Collaborate with physician scheduler maintain and optimize the provider schedule in QGenda, in consultation with the department business office. 
  • Develop and monitor reports for faculty activity using the scheduling software (QGenda) in collaboration with department business office resources. 
  • Coordinate with affiliate administration and staff to ensure the facilities and operations of the division are properly and fully supported.
  • Participate in division faculty meetings, as needed, to implement new processes and procedures and meet the needs of a dynamic division.
  • Provide credentialing support of new faculty providers and locum tenens / temporary providers
  • Perform other support tasks for credentialing, as needed or assigned.
  • Assist in the coordination of new department and divisional medical staff recruitment.


20% Strategic Planning 

  • Participate in development of new services in collaboration with the Medical Director, Department Chair, Department Administrator, Division Administrator and affiliate site leadership.
  • Facilitate the division's participation in department and/or college strategic planning initiatives.


15% Special Projects 

  • May be tasked to participate in department or college projects and initiatives to improve the management and operations of the college. 

Minimum Qualifications

  • Bachelor's degree. 
  • Four years of relevant experience. 

Preferred Qualifications

  • Master's level education.
  • Exceptional skillset in using Microsoft Excel to include, but not be limited to, use of functions, graphs, and pivot tables.
  • The successful candidate will have a desire to manage and mentor others, have exceptional communication skills written and verbal, be regarded as a team player and team builder, have strong and proven organizational skills, and have a personal drive to be their best.
  • Experience working with Microsoft Office tools (e.g. Word, PowerPoint, Excel), Epic EHR, SuccessFactors, Citrix Portal, HIM and QGenda (or similar clinical scheduling software).
  • Experience in an academic medicine environment.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.