Senior Practice Manager

Baylor College of Medicine

Houston, TX

ID: 7122454 (Ref.No. 14543-en_US)
Posted: January 31, 2023
Application Deadline: Open Until Filled

Job Description

Summary

The Senior Practice Manager for the Family and Community Medicine Baylor Medicine practice in River Oaks will be responsible for the overall operational management of the clinic. This relatively new practice has a high emphasis on ensuring an excellent patient experience, high quality, efficient healthcare delivered by a well-functioning team. This position will partner with the physician Medical Director, Vice Chair of Clinical Affairs, department leadership team and various support departments to create a patient focused practice environment tod rive progress and achieve goals in the areas of patient experience, quality, access, employee engagement, revenue cycle, financial performance, physician satisfaction, care coordination, patient and teammate safety and other initiatives.

Job Duties

  • Promotes the financial viability and accomplishment of financial goals of the practice by effectively optimizing schedule and room utilization, minimizing missing charges, staff utilization and resource consumption.
  • Addresses patients’ complaints and resolves problems with the guidance of the Medical Director.
  • Responsible for accurately scheduling and coordinating of staff for all leaves and timesheet submissions and approvals. Acts as the delegate for the Medical Director related to faculty time off requests.
  • Responsible for monitoring existing reports of a financial or operational nature and for creating any financial or operational reports requested by department leadership.
  • Works with the central scheduling office to ensure that proper scheduling of patients within our clinics including urgent and VIP request.
  • Acts as the liaison to Ambulatory Operations leadership, lab vendors, purchasing, other vendors, etc.
  • Ensures at all times that the clinics are kept clean and well maintained (including equipment) and inventory is maintained appropriately.
  • Translates goals into departmental specific objectives and priorities. Implements clinic communication strategies with providers and staff through regularly scheduled staff meetings and other means of communication.
  • Ensures new provider onboarding checklist is completed and verifies insurance credentialing.
  • Comprehends key performance indicators that include: no show/late cancellation rate, phone call lag time, space utilization, provider investment of time and schedule utilization, UHC wRVU targets per given specialty vs.your department/division performance, and coding patterns per provider.
  • Orientation and off boarding of employees: New providers/departure providers processing/work flow, new staff- classes, training, orientation, all related actions required for new hires and separations.
  • Establishes and communicates clear back-up plans for employee functions in the case of expected (otherwise) absences and vacancies.
  • Exhibits an understanding of, and appropriately implements, varied policies and procedures for personnel management that is in line with College guidelines, timelines, procedures and policies.

Minimum Qualifications

  • Bachelor's degree in Healthcare, Business, and Accounting or related field or four years of related experience may substitute for the degree requirement.
  • Three years of relevant experience in a related medical setting as a supervisor.

 

 

 

Preferred Qualifications

  • Master's in Business Administration, Healthcare Administration or Public Health.
  • Skilled in Microsoft office Excel, generating report and pivot tables.  
  • Five years of experience in managing clinics.

 

 

Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 14543

CA 



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.