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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

Job Posting Title:

Maker It Center Programming Assistant I (Hourly)

Job Description Summary:

To support the planning and implementation of programs and events within the Make It Center (MIC). The person in this position will help the Make It Center team design, evaluate, and implement engaging experiences for all guests and provide support in opening the MIC to the community.

Job Description:

Description of Duties and Tasks

• Test, support, and provide feedback about user experience as related to supplies, technology and equipment, and programming in the MIC.

• Provides support and front line customer service for visitors to the MIC and community or college events designed to promote the MIC.

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.

• Supports the daily programming of the Make It Center (MIC).  This includes setup and tear down, serving guests, maintaining and supporting the use of equipment, and facilitating a welcoming and engaged guest experience. 

• Participates in special projects, programs, or tours as needed.

• Assists staff in the fabrication and creation of program items with the MIC’s maker technologies

• Assists staff with troubleshooting and maintaining MIC’s maker technologies

• Supports, maintains, and replenishes inventory of MIC programming supplies, equipment, and furniture. 

• Answers inquiries, provides information, and resolves problems or concerns related to programs and events, guest experience, services, and equipment within the MIC.

• Uphold college policies and procedures related to MIC operation, programs, and service delivery.

Knowledge

• Demonstrated delivery of excellent customer service.

Skills

• Maintaining an established work schedule, with possible evenings and weekends for specific events. 

• Ability to problem solve dynamic and complex challenges and communicate effectively with fellow staff members and MIC guests.

• The ability to work independently within departmental policies and guidelines.

• Effectively using interpersonal and communication skills, including the use of tact and diplomacy.

• Collaborating with diverse internal and external partners, students, faculty, staff, and community members.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials.

Required Technology Skills 

• Demonstrate proficiency with standard office software 

Preferred Technology Skills 

• Experience with Virtual Reality, Augmented Reality, video conferencing, IT/AV equipment, and maker technologies

Required Work Experience

• None

Preferred Work Experience

• Experience facilitating programs and events intended for ages 16-24

• Bilingual - Spanish speaking

Required Education

• Some high school education 

Preferred Education

• Associates degree or higher 

Pay Rate

$20.00/Hour

Additional Information About the Make It Center

Make It Center January 2023 Update

https://infohub.austincc.edu/blog/2023/01/26/make-it-center-january-2023-update/

ACC is a proud partner of the Make It Movement 

https://www.makeitmovement.org/ 

Number of Openings:

3

Job Posting Close Date:

February 23, 2023

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.