Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

Job Posting Title:

Technician, Financial Aid Operations

Job Description Summary:

To anticipate, analyze, develop, and implement the financial aid management application system and databases in order to meet the needs of the Financial Aid and Veterans Affairs offices.

Job Description:

Description of Duties and Tasks

1) Identifies records/documents with conflicting information and follows up with students and financial aid specialists. Maintains student files using imaging software system.
2) Designs, tests, modifies, and documents queries and reports in support of custom and vended software applications.

3) Defines specifications, establishes data groups and tables, establishes, modifies, and documents electronic workflows/business processes, and develops and maintains documentation.
4) Contributes to decision support and workflow by interpreting enrollment goals and apply these decisions to the design, analysis and presentation of queries, reports and communication plans.
5) Responds to a variety of requests for data from both internal and external customers relative to statistical analysis and information about student groups awarded financial aid.
6) Acquires and maintains knowledge of the federal, state, and institutional student financial aid policies and practices and integrates that knowledge into the systems and programs relative to this position.
7) Identifies procedural deficiencies/inefficiencies related to pre-determined workflows and works to eliminate or minimize them.
8) Coordinates assignments with other staff (e.g. - projects or periodic maintenance) for the purpose of ensuring successful completion and goal attainment.
9) Assists other personnel (e.g. troubleshooting software, hardware problems and user support) for the purpose of supporting them in the completion of their work activities.
10) Communicates changes in operating procedures and techniques to all personnel.
11) Responsible for running critical FA processes that support the district
 

Knowledge
* Computer applications development.
* Client-server technology and GUI environments.
* Proficient with integrated database technology, Excel and its use of pivot tables, and Access.
* Testing and evaluating processes in relation to new and existing software.
* Programming languages and protocols.
* Customer service techniques.

Skills
* Maintaining an established work schedule.
* Effectively using analytical and problem-solving skills.
* Ability to work on a team and independently.
* Generating complex computer reports using a query language.
* Establishing streamlined processes by utilizing available computer interfaces and modules.
* Conducting analysis, research, and data manipulation to support or justify a position, policy, or practice.
* Effectively using interpersonal and communications skills including tact and diplomacy.
* Effectively using organizational and planning skills with attention to detail, accuracy, and follow-through.
* Maintaining confidentiality of work-related information and materials.
* Establishing and maintaining effective working relationships.

Technology Skills
* Use a variety of spreadsheet, word processing, database, and presentation software.
* Use query and control languages, web technology, client-server technology, data extraction and reporting, troubleshooting enterprise software applications, testing new program releases and patches, and integrating data from external source, such as the Department of Education.

Required Work Experience
* Two years related work experience.

Required Education
* Associates Degree

Special Requirements
* Must not be on default of any federal/state student loans.

Physical Requirements
* Work is performed in a standard office or similar environment.
* Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
* Occasional lifting of objects up to 10 pounds.

Safety

* Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$49,205 - $61,506

Number of Openings:

1

Job Posting Close Date:

February 27, 2023

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.