SYSTEM ENGINEER IV

University of Wisconsin

Madison, WI

ID: 7126091
Posted: February 22, 2023
Application Deadline: Open Until Filled

Job Description

JOB SUMMARY:
This position serves as the sole IT professional within the School of Journalism & Mass Communication (SJMC) and will have a wide range of responsibilities from user support to application and network administration. The ideal candidate will use their technical expertise, creativity, and ambition to drive technology innovation throughout SJMC.

This position will develop and maintain SJMC's technical infrastructure by performing unique and strategically significant work, finding innovative solutions to highly complex technical needs. There is wide latitude to devise work approaches to ensure the long-term requirements of systems operations and administration are met under limited supervision. SJMC offers a dynamic program focused on helping students build exceptional skills and critical thinking abilities through hands-on experiences and close collaboration with instructors. Known widely for its curricular innovations and leading-edge scholars and teachers, the School is searching for a colleague who will bring fresh ideas and a commitment to outstanding learning outcomes.

RESPONSIBILITIES: Creates and maintains the institution's technical infrastructure by performing unique and strategically significant work, finding innovative solutions to highly complex technical needs with complete latitude to devise work approaches to ensure the long term requirements of systems operations and administration are met under limited supervision.
20% Identifies, troubleshoots, researches, and resolves issues on unique systems, platforms, networks, and applications to ensure system security, confidentiality compatibility, and functionality according to policies, procedures, and regulations
15% Designs, installs, configures tests, and maintains strategically significant and unprecedented automation, hardware, and associated equipment according to customer specifications to meet unit objectives
10% Plans and coordinates system logistics, workflows, upgrades, and system security and affiliated procedures
15% Documents and disseminates deployed systems, system upgrades, or changes to the appropriate entities according to established policies and procedures
10% Installs firewalls, host and client access mechanisms, permissions, and user accounts
10% Serves as a subject matter expert, unit liaison, and main point of contact for clients, staff, leadership, and vendors
10% Identifies strategic technological and architectural needs and makes recommendations for improvement
10% Responds to time sensitive tech, audiovisual, and teleconferencing system problems during regular work hours.
INSTITUTIONAL STATEMENT ON DIVERSITY:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

EDUCATION:
Required
Bachelor's Degree
Minimum BA/BS in Management Information Systems, Computer Sciences, Educational Technology, or related field required.

QUALIFICATIONS:
Minimum of three (3) year experience in the support and design of information technology systems. Familiarity with UW-Madison technology systems and campus units preferred.

Excellent customer service, communication, and consulting skills; ability to collaborate effectively with faculty, staff, students, and other university departments/units.

Expertise with technical systems with a heavy emphasis on macOS, and familiarity with Linux, Windows, Wordpress, Apache, MySQL and Endpoint management tools. Familiarity with standard PC hardware, file systems, productivity software, networking tools, and security installation and support, on both Mac and Windows operating systems. Knowledge of standard network server hardware, server software, web and database protocols and systems. Knowledge and skills required for large-scale data storage, backup, data pull, and data management.

Familiarity with cloud computing services and the willingness to help faculty, staff, and students set up and manage their cloud computing services accounts and configurations to meet research and teaching needs on platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform.

Advanced knowledge of web content management system administration and familiarity with multimedia production tools: audio and video production hardware and editing software, digital audio and video storage and streaming solutions, telephone and web-based remote conferencing tools. Familiarity with Adobe Creative Suite preferred.

Ability to train and instruct faculty, staff, and students on hardware and software systems in both formal and informal ways, through both writing, oral presentation, and demonstration.

Advanced project management and time management skills with ability to deal with a shifting variety of priorities, assignments, and deadlines.

Work proactively with other campus units (e.g. DoIT) and an overall willingness to seek out and work with other experts on campus who may have knowledge about specific systems and processes.

Demonstrates knowledge of assessing and addressing diverse audience needs and gaps, tailoring training and solutions accordingly, in order to create a more inclusive environment.

Ability to facilitate access to departmental and campus digital storage and access solutions in compliance with campus data storage policies.