ITS Help Desk Lead

University of Nebraska

Lincoln, NE

ID: 7126243
Posted: February 23, 2023
Application Deadline: Open Until Filled

Job Description

Description of Work
This position will be managing the Nebraska Public Media Help Desk staff and will be the liaison between ITS System/Network Admin and Director of ITS. Individual will be responsible for managing internal inventory and ticketing system, end user troubleshooting and ticket escalation to 2nd and 3rd tier as necessary. This position may occasionally work with 3rd party vendors in relation to ongoing projects & issues internal to Nebraska Public Media, also some end user support for Avid editing environment may be occasionally necessary.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See
Minimum Required Qualifications
Associate’s in computer science or Information Technology plus three (3) years of experience working in an IT computer support environment; equivalent education/experience considered. Work experience required demonstrating computer hardware, software and networking troubleshooting skills. Knowledge of operating systems, server systems, LAN and VM environments. Experience with current Mac software and hardware technologies and experience with current Windows software and hardware technologies essential. Experience with direct customer support in face-to-face and/or remotely.Experience in administration and support of enterprise systems and the ability to train others in the use of such technology systems necessary. Ability to prioritize and work independently necessary, strong leadership and mentorship necessary. Ability to multi-task and manage competing priorities and duties required.
Preferred Qualifications
Ideal candidate will have a Bachelor’s degree plus experience with VOIP phone systems, Linux OS, and troubleshooting VPN connectivity. CompTIA A+ certification. Apple Certified Support Professional or Microsoft 365: Modern Desktop Administrator Associate Certified.