JOB SUMMARY:
This position provides PC support services as a member of the UW Department of Medicine (DOM) Information Systems Group. The incumbent will act as a specialist in state-of-the-art computing technology, developing expertise in selected technologies and in related computer science & biomedical computer literature. Members of the information systems group also participate in information technology policy development, long and short range planning, and help identify, propose and execute research projects aimed at developing new biomedical computer technology and applications.

SMPH is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.

RESPONSIBILITIES: Provides multidisciplinary information technology (IT) services to support complex IT functionality according to work unit or program's business goals and objectives.
35% Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
35% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
10% May design and execute the implementation of complex technology systems and services
10% Researches potential technology purchases and makes recommendations according to work unit business needs and requests
10% Responsible for helping to ensure that the Departments, Institutes and Centers that DOM IT is a service provider for, complies with the University HIPAA Privacy and Security Policies.
INSTITUTIONAL STATEMENT ON DIVERSITY:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

EDUCATION:
Preferred
Bachelor's Degree
Preferably a degree in computer science, information systems or related field of study.

QUALIFICATIONS:
- At least 2 years of desktop/laptop helpdesk support experience required.
-Experience with Microfocus OES Client, Zenworks, Office 365 & a demonstrated understanding of computer hardware architecture preferred.
- Previous Mac support preferred
-Experience working in a University research environment preferred.

WORK TYPE:
Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

APPOINTMENT TYPE, DURATION:
Ongoing/Renewable

SALARY:
Minimum $60,000 ANNUAL (12 months)
Depending on Qualifications
This position is eligible for a hiring bonus of 10% of the starting salary

ADDITIONAL INFORMATION:
Primary responsibilities include
- Support faculty, research personnel and other staff with IT needs.
- Provide up-to-date application software.
- Maintain computer hardware and applications.
- Provide end-user training and consulting in applications supported by the Department of Medicine.
- Respond to help calls and provide technical expertise to analyze and resolve problems.
- Other duties as assigned.

This position has been identified as a position that will be located in or regularly access UW Health locations. This position will need to adhere to UW Health policies and affiliated requirements. UW Health requires that anyone (all staff, faculty students, volunteers, and other affiliated individuals) working in or regularly accessing UW Health locations receive the COVID-19 primary vaccination series and first booster. This position will be required to adhere to that policy and if not in full compliance to have a plan for achieving full compliance within 40 days of the first day of employment. Additionally, you may be required to adhere to other vaccination requirements. Medical or religious accommodations will be considered.

Please be aware that successful applicants are responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility.

HOW TO APPLY:
To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume and cover letter as a part of the application process. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position. You will also be asked to provide three professional/supervisor references during the application process. References will not be contacted without prior notice.