Job Description
The Division of Strategic Initiatives and Innovation (SII) is seeking a customer service-oriented computer help desk consultant to provide direct support and issue resolution for a variety of operating systems and applications running on servers, desktop and laptop computers, mobile devices, and peripherals. In addition to hardware/software support, this position will also be responsible for supporting on and off-site technology needs for remote staff, conferences, seminars, training sessions and special events’ occasionally outside of University business hours. This includes some audio/visual support as well.
Qualifications
Associates degree required. Bachelor’s degree preferred or equivalent combination of education and experience. Degree is expected to be in Information Technology or related field.
Two (2) plus years of relevant experience in computer and desktop support.
Job Specific Qualifications
Advanced knowledge of PC and Mac software/configuration issues.
Proficiency with supporting current versions of Windows, MAC OS and mobile (iOS and Android) devices in a networked environment, to include remote help desk requests and troubleshooting.
Standard platform management methodologies, including systems imaging, remote administration, centralized directory services and policy-based systems management. Understanding of Microsoft’s Active Directory, Exchange, PowerShell and Office365 services.
Responsibilities
Responsible for assisting in maintaining technology across the Division of Strategic Initiatives and Innovation to include installing, maintaining, and troubleshooting operating systems and applications on individual computers, servers, laptops, mobile and peripherals.
Provides support and assists in coordinating on and off-site technology needs for conferences, seminars, training sessions and special events.
Effectively documents issues in tracking system to facilitate resolution, user satisfaction, and knowledgebase history.
Provides technical and logistical support to staff and participants for various on-line learning platforms and systems.
Provides instruction to staff and students on campus computing requirements and best practices.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.


The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.