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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

Job Posting Title:

Assistant I, Make It Center Operations & Guest Experience (Hourly)

Job Description Summary:

To support the planning and implementation of operations, programs, technologies, and experiences within the Make It Center (MIC). The person in this position will deliver front line customer service and support to facilitate an engaging experience for all guests. This role is focused on ensuring that the service, functions, and operations of the space support the Make It Center’s vision, mission, and goals.

Job Description:

Description of Duties and Tasks

• Supports the daily operations of the Make It Center (MIC) including opening and closing the space, ensuring that operational and customer service standards are met and exceeded. This includes serving guests, maintaining and supporting the use of equipment, setting up spaces for various events and programs, and facilitating a welcoming and engaged guest experience. 

• Provides support and front line customer service for visitors to the MIC and community or college events designed to promote the MIC.

• Maintains facilities to ensure a clean and safe environment for all guests.

• Performs clerical and data entry support for reporting and planning purposes such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.

• Maintains inventory of MIC equipment, displays, and demonstrations.  

• Test, support, and provide feedback about user experience as related to supplies, technology and equipment, and products in the MIC.

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.

• Participates in special projects as needed.

• Uphold college policies and procedures related to MIC operation, programs, and service delivery.

• Serves as an Ambassador of the MIC to promote the MIC to students, faculty, staff, and external community members.

Knowledge

• Demonstrated delivery of excellent customer service.

Skills 

• Maintaining an established work schedule, with possible evenings and weekends for specific events. 

• Ability to problem-solve dynamic and complex challenges and communicate effectively with fellow staff members and MIC guests.

• The ability to work independently within departmental policies and guidelines.

• Effectively using interpersonal and communication skills, including the use of tact and diplomacy.

• Collaborating with diverse internal and external partners, students, faculty, staff, and community members.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials. 

Required Technology Skills 

• Demonstrate proficiency with standard office software.

Preferred Technology Skills 

• Experience with Virtual Reality, Augmented Reality, video conferencing, and IT/AV equipment. 

 

Preferred Work Experience

• Experience facilitating programs and events intended for ages 16-24

• Bilingual - Spanish speaking. 

Required Education

• Some high school education 

Preferred Education

• Associates degree or higher

Pay Rate

$20.00/Hour

Additional Information About the Make It Center

ACC is a proud partner of the Make It Movement 

https://www.makeitmovement.org/ 

Make It Center January 2023 Update

https://infohub.austincc.edu/blog/2023/01/26/make-it-center-january-2023-update/

Number of Openings:

1

Job Posting Close Date:

March 24, 2023

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.