• Reflects the diversity of our community

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for under-represented populations

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

• Responds to the needs and inquiries of users; explains IT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
• Performs computer troubleshooting to diagnose system problem(s) deskside or remotely; analyzes computer functionality; identifies, locates, resolves, and repairs problems within scope of authority, or forwards work orders to appropriate personnel; documents call records and results.                   
• Provides referral to supervisor when problems occur which are beyond the skills of the technician; updates/resolves incident ticket in ticketing system.
• Installs new computers for faculty and staff; verifies domain security and file sharing protocols; maintains and updates configuration and system information in the ticketing system.
• Resolves basic network connectivity problems and assists with basic network administration, if necessary.
• Maintains and updates IT systems and equipment; installs software upgrades, enhancements, and revised functions; activates and deactivates network ports.
• Identifies and reports technical problems which need to be addressed by improved policies or procedures to next level supervisor or appropriate IT group.
• Assists users on software applications usage and configuration issues. Refers to Client Technical Services team for assistance, documentation, and/or addressing training needs.
• Installs, administers, and supports mobile device management, imaging, or specialty applications.
• Follows up with customers to gauge their satisfaction with problem resolution and update incident ticket in ticketing system, as necessary.

• Working knowledge of Windows OS, Mac OS and/or Linux OS. This includes installation, troubleshooting, configuration, registry editing, device installation and configuration.
• Knowledge of basic networking hardware, protocol and terminology.
• Knowledge of networked printers, multifunction print devices and remote printer management procedures.
• Customer service techniques and practices.
• Working knowledge of mobile device management, imaging, or specialty applications, such as Spiceworks, SCCM, PDQ, JAMF, VMWare, Deep Freeze, Citrix, Digital Desk, GSuite, Adobe, etc.

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills.
• Effectively using organizational and planning skills.
• Operating and maintaining computer and peripheral equipment safely and competently.
• Solving technical problems involving integrated operating systems and hardware platforms.
• Responding professionally, effectively, and efficiently to customer service requests.
• Prioritizing multiple tasks, projects, and demands.

• Use a variety of spreadsheet, word processing, database, and presentation software.
• Navigate network domains.
• Ability to perform basic printer, network, and browser/Internet troubleshooting.

• Six years related work experience.

• Associate degree.
  Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.

• Valid Texas Driver's License and reliable transportation needed for local Austin area travel.

• ITIL Certification and one other basic industry recognised certifications, such as CJIS, MCSE, MCSA, MCP, CCNA, A+, Network+, Security+.

• Work is performed in a variety of settings.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and climbing.
• May need to lift heavy objects of up to 50 pounds.
• Specific vision abilities may include close vision, distance vision, color vision, and ability to focus.
• May be exposed to a variety of temperatures, noise, moving mechanical parts, or chemicals.

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Range

$49,205 - $61,506