Patient Services Representative - Advanced Education in General Dentistry Clinic
University of Oklahoma
Oklahoma, OK
ID: 7134584 (Ref.No. ta230680)
Posted: March 16, 2023
Application Deadline: Open Until Filled
Job Description
Job Description
--- Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer.
Duties:
- Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
- Schedules patient appointments, either by telephone or in person.
- Obtains patient demographics on new patients and updates demographics on established patients.
- Answers telephone calls and distributes to the appropriate personnel.
- Prepares and enters healthcare providers' schedules into the computer.
- Coordinates schedules as directed to patient requiring multiple services.
- Greets patients as they come into the clinic for scheduled appointments.
- Accepts payments and writes receipts.
- Inspects the encounter form for completeness and accuracy.
- Copies insurance cards and distributes to the appropriate employee.
- Prepares encounter forms and billing packets for patients to be seen.
- May prepare and type daily deposits.
- Balances and closes cash box daily.
- Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
- Prints and faxes physician schedules to offices.
- Pulls patient charts for appointments or to file lab, x-ray,
- hospital information or other information into the chart.
- Copies medical records for patients and other providers or facilities.
- Files patient charts.
- Prepares inactive patient charts for storage.
- Maintains log of charts in storage.
- Secures charts that have been sent to storage that are needed in the clinic.
- Replaces torn charts with new covers.
- Makes up new patient charts and/or packets of information.
- Requests medical records from other facilities.
- Discusses financial accounts with patients.
- Verifies insurance eligibility and primary care physicians for patients.
- Dispenses supplies as needed.
- Notifies appropriate person when supplies are low and need to be reordered.
- Types notes and letters for physicians.
- Makes immunization cards.
- Logs mail receipts according to University policy.
- Sorts and distributes mail.
- Performs various duties as needed in order to successfully fulfill the function of the position.
Job Requirements
--- Education: High School Diploma or GED
Experience: 12 months experience in customer service
Skills
- Customer service
- Ability to communicate verbally and in writing
- Ability to resolve problems in a timely manner
- Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
- Ability to multitask and meet deadlines
- Ability to maintain patient confidentiality
- Ability to enhance professional growth and development through in-service meetings and educational programs
Working Conditions:
- Physical - Must be able to work in sitting position, user computer and answer telephone.
- Environmental - Clinical office work environment.