Student Operations & Collections Specialist

University of Oklahoma

Oklahoma, OK

ID: 7134585 (Ref.No. ta230626)
Posted: March 16, 2023
Application Deadline: Open Until Filled

Job Description

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The Bursar Services department serves current and former students at the University of Oklahoma. We also serve our internal customers by providing operational support to academic departments and administrative offices. All services we provide will be in compliance with state and federal regulatory requirements and will be carried out in a manner that provides a positive work relationship and promotes the positive reputation of the University of Oklahoma. The position of Senior Student Program Specialist is vital to the success of the Bursar Services department and the University of Oklahoma. The ideal candidate for this position will have a focus on customer service and a high level of verbal and interpersonal skills. The Senior Student Program Specialist in the Bursar Services department will perform the following functions:

Monitor, review, audit, and reconcile internal collection accounts.
Counsel and assist students with their past due student account, to include counseling and advising on repayment options in person, via email, and over the phone.
Perform outreach and due-diligence collection efforts on internal collection accounts.
Perform research and provide recommendations and insight as part of the Bursar Promissory Note Committee. Counsel students approved by the committee and perform collection efforts as needed.
Provide backup to other areas of Bursar Services and the Student Financial Center.
Coordinate the printing of refund checks.
Process returned mail.
Perform other Bursar Services functions as assigned.

Job Requirements

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Required Education: High School diploma or GED, AND:

12 months of office & clerical experience.

Skills:

Excellent oral and written communication skills.
Ability to work well with interdepartmental teams and initiatives.
Proficient in Microsoft Office.
Detail oriented for accuracy of data and information.
Highly organized and able to handle multiple projects and deadlines.
Ability to accurately read and understand written materials and instructions.
Ability to maintain a positive attitude during stressful situations.
Sensitivity, knowledge and understanding to communicate and interact effectively with people of all ages and from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds.

Certifications:

None.

Advertised Physical Requirements:

Sit for long periods of time, occasionally walk and stand. Ability to bend, lift, stoop and carry.
Ability to engage in repetitive motions.
Standard office environment.
Frequent exposure to pressure caused by deadlines and busy periods.
Ability to work effectively with a wide range of constituencies.

Departmental Preferences:

Bachelor's degree
12 months customer service experience
Prior OU or other university experience
Knowledge of OU policies and procedures and university financials systems - PeopleSoft or Banner

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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