JOB SUMMARY:
The Advising & Outreach Team within the Office of Student Financial Aid at UW-Madison is seeking a Financial Aid Advisor that enjoys making connections with students, families, and campus partners about financial resources available to them. The ideal candidate will have a passion for meeting diverse audiences and be willing to learn and explain complex federal regulations to broad audiences in a manner easy to understand. As part of the advising team, the incumbent will assist in meeting current and prospective students and families to discuss financial aid options. They will serve as advisor on duty on a weekly rotation assisting our frontline services. The incumbent will assist in meeting outreach requests in alignment with our mission of increasing accessibility and diversity across campus.

RESPONSIBILITIES: Performs various duties related to financial aid, including advising students on the financial aid process and performing outreach on financial aid.
50% Serves as point of contact for students and associated individuals about financial aid information and processes
20% Performs outreach related to financial aid
10% May hire, train, and supervise student employees
5% Contributes to the University mission through service on ad hoc or ongoing committees on or off campus
5% Serves as liaison to identified schools/colleges and specific student populations
5% DEM is committed to the highest standard of service. This position will be a role model by practicing exemplary, respectful and inclusive behaviors in all interactions. Participation in unit and divisional diversity & inclusion plans are mandatory
5% Contribute to office policy and procedures updates by regularly attending meetings, webinars, conferences and professional development opportunities on financial wellness and federal financial regulations to stay current with policy changes/updates
TASKS:
Provide customer service assistance at the front desk.
Serve as Advisor on Duty
Assist with planning, implementing and evaluating offerings (workshops, newsletter, communication strategies, etc.) for community building of Pell Bucky's Pell Pathway students.
INSTITUTIONAL STATEMENT ON DIVERSITY:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

EDUCATION:
Preferred
H.S. Diploma

QUALIFICATIONS:
Required:
- Strong public speaking skills with demonstrated experience in creating and presenting information in a variety of learning styles
- Ability to explain complex systems and procedures in an accessible and easy to understand manner
- Strong organizational and interpersonal skills with an ability to work collaboratively
- Should be able to work well under pressure while managing multiple high-priority tasks simultaneously
- Comfortable with working with a diverse group of people. Ability to work occasional night and weekends, and occasional travel

Preferred:
- Ability to speak Spanish or Hmong preferred. Demonstrated ability to build relationships with campus and community partners. Familiarity of financial aid processes and regulations.

WORK TYPE: