Sr. Patient Services Representative - Patient Billing | Student Clinics

University of Oklahoma

Oklahoma, OK

ID: 7135650 (Ref.No. ta230561)
Posted: March 22, 2023
Application Deadline: Open Until Filled

Job Description

Job Description

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Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. 

The College of Dentistry is looking for a Sr. Patient Services Rep to join the team! This position coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Duties:

  • Answers telephones and documents patient information.
  • Obtains patient demographics on new patients and updates demographics on established patients.
  • Prepares and enters healthcare providers schedules into the computer.
  • Coordinates schedules as directed to patient requiring multiple services.
  • Greets patients as they come into the clinic for scheduled appointments.
  • Schedules patient appointments either by telephone or in person.
  • Balances and closes cash box daily.
  • Prepares ancillary forms for other services, to include but not limited to xrays, vascular studies, etc.
  • May prepare and type daily deposits.
  • Prints and faxes physician schedules to offices.
  • Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
  • Copies medical records for patients and other providers or facilities.
  • Files patient charts.
  • Prepares inactive patient charts for storage and Maintains log of charts in storage.
  • Secures charts that have been sent to storage that are needed in the clinic.
  • Replaces torn charts with new covers. Makes up new patient charts and/or packets of information.
  • Requests medical records from other facilities.
  • Triages perspective patients.
  • Discusses financial accounts with patients.
  • Verifies insurance eligibility and primary care physicians for patients.
  • Secures referrals to other providers for HMO patients.
  • Secures referrals from PCPs for HMO patients to be seen in the clinic.
  • Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
  • Collaborates with dental students.
 

Job Requirements

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Education: High School Diploma or GED
 

Experience: 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer-service role.

Departmental Preferences: Prior dental office experience

 

Skills:

  • Customer service
  • Ability to communicate verbally and in writing
  • Ability to resolve problems in a timely manner
  • Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
  • Ability to multitask and meet deadlines
  • Ability to maintain patient confidentiality
  • Ability to enhance professional growth and development through in-service meetings and education programs.

Working Conditions:

  • Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion
  • Environmental: Office Work Environment
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 
 
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.