Job Summary

The Audio Visual Systems Engineer I coordinates the design, programming, installation, testing and maintenance of Audio Visual (A/V) infrastructure for optimal performance on the FGCU campus and satellite locations. Monitors system performance and resolves related problems.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.
Job Description

Typical duties include but are not limited to:

Coordinates the design, programming, installation, testing and maintenance of the A/V infrastructure.
Creates standard specifications and works with construction/remodels of classrooms and other spaces.
Installs new software and infrastructure upgrades, evaluates and installs hardware, monitors system performance, and resolves escalated problems.
Administers the A/V environment and configurations.
Works with vendors coordinating installation of A/V hardware and system upgrades in new construction.
Researches new A/V technologies.
Monitors and maintains continuity with system licensing and maintenance agreements.
Serves as an escalation point for IT User Support Specialists and A/V technicians.
Tracks problems in the work order system.
Maintains records, forms, and system related installation documentation.
Develops new techniques and procedures to enhance university systems infrastructure.
Reviews processes, evaluates results, recommends new processes, and promotes best practices.
Other Duties:

Performs other duties as assigned.
Additional Job Description

Required Qualifications:

Bachelor’s degree from an accredited institution in Computer Science or related field.
One year of professional full-time related experience with A/V design, programming, functionality and controls.
Experience with video conferencing solutions.
Experience with commercial A/V equipment, setup, and operation.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher and Outlook).
Preferred Qualifications:

Master’s degree from an accredited institution in Computer Science or related field.
Experience with AMX, Crestron and Extron programming.
Experience with basic networking concepts (e.g. Systems, Protocols, Directory Services).
Experience with Lecture Capture technologies.
Experience with relevant business systems, operating systems, and enterprise management.
Knowledge, Skills & Abilities:

Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services).
Knowledge of commercial A/V equipment, setup and operation (sound boards, mixers, amplifiers, matrix switchers etc.
Knowledge of and ability to manage audio visual control equipment such as Crestron/AMX/Extron.
Knowledge of business systems, operating systems, and enterprise management.
Knowledge in vendor relations and management.
Skill in project management of small initiatives, and troubleshooting.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Excellent verbal and written communication skills and the ability to present effectively to small and large groups.
Excellent interpersonal, verbal and written communication skills.
Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.
Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
Ability to collaborate and work effectively within a diverse community and willing to contribute to a team effort.
Ability to work independently and follow through on assignments.
Ability to provide professional customer service.