Administrative Assistant II - Deaf and Hard of Hearing Services

College of Southern Nevada

CSN - North Las Vegas Campus,

ID: 7142634 (Ref.No. R0136230)
Posted: April 28, 2023
Application Deadline: Open Until Filled

Job Description

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
  • Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at [email protected] or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

Based on the volume of applications received this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.

Position Summary

The administrative Assistant position for the DRC and CAPS Units is the foundation of the co-units’ service desk support. The hired staff member will provide high- touch support to our community of students, faculty and staff. Our Administrative Assistant staff maintains a consistent focus on our customers’ needs by developing and demonstrate proficiency in performing general front desk reception duties. They solve customer service requests by providing timely, high-quality resolutions on first contact and follow through on those they cannot resolve, collaborating with the colleagues at the unit to deliver a solution. The ideal candidate understands the importance of empathy, active listening, and accountability when working with customers to deliver viable solutions. The successful candidate will also have prior phone and in-person support experience, and a working understanding of student-centered endpoints. Duties for this position include but are not limited to:

  • Monitor incoming calls, and respond to customer requests.

  • Staff service desk and address walk-in customer needs in a timely, professional manner.

  • Provides knowledgeable technical support via phone walkup.

  • Perform basic event support.

  • Takes ownership of customer issues from first contact, assuring that the customer knows the person receiving the issue or request is dedicated to assisting them seeking help form colleagues and escalating to senior specialist(s) until an issue is resolved.

  • Accurately records customer issues, maintains and updates customer documentation to assist in information sharing with the team.  

  • Acts as an ally to all other members of the support team, by being approachable, sharing, and friendly providing whatever aid they can to assure that customer issues are being addressed in timely and precise manner.

  • Participates in small-scale student-related deployment and operational projects.

  • Proven ability to organize and coordinate workload independently among constant deadlines and shifting priorities.

  • Works within the guidelines provided in all policies and procedures.

  • Required ability to work during all DRC/CAPS service hours, including non-standard business hours and may be called during off hours.

  • Ensuring phone and desk coverage.

  • Other duties as assigned-other responsibilities may be assigned by the supervisor as warranted by business needs-thus incumbent is expected to do all assigned responsibilities.

Required Qualifications

  • Graduation from High School or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word document processor; assisting customers in completing forms and applications; and or/ performing secretarial duties in support of professional staff; OR one year as ab Administrative Assistant in Nevada State service; OR an Equivalent combination of education and experience.

Preferred Qualifications

  • Associate’s Degree in Business or related area from a regionally accredited college/university.

  • 1 year of experience with working with individuals with documented disabilities.

  • Previous experience with case management software and/or student information systems.

  • Communication skills (i.e.: fluent in ASL American Sign Language).

  • Superior written, oral and interpersonal communicational skills with a demonstrated dedication to customer service.

  • Proactive problem-solving skills and ability to work in a high traffic, fast pace environment.

  • Demonstrate experience and/aptitude to quickly learn and retain Institutional knowledge.

  • Knowledge of application in Microsoft Office Suit (e.g., Microsoft Word, Excel, Power Point and Outlook).

  • Organizational and time management skills.

  • Experience dealing with confidential and sensitive information.

  • Experience working with ADAA, Section 504, FERPA or similar federal, state or local mandates.

Starting Salary

Grade 25, Step 1 $34,305.84

Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

The College of Southern Nevada offers a generous benefit package, including an excellent PERS retirement plan (a defined benefit plan), vacation & sick leave benefits, 11 paid holidays, educational benefits, and health insurance plans that can be added with flexible spending accounts or health savings accounts. Supplemental options (long term care, short term disability, and legal). Tuition discounts at the Nevada System of Higher Education (NSHE) institutions. As well as tuition discounts for spouses, domestic partners, and dependents.  Perks encompassing on campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs.  Join a dynamic team investing in our future, Students First.

Exempt

No

Full-Time Equivalent 

100.0%

Required Attachment(s)

To be considered for this position, please upload the following documents to your application: 

  • Resume - List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented

  • Cover letter

  • Unofficial College Transcripts (optional) - If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the job posting.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.

Posting Close Date

05/12/2023

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.